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2022 Gartner® Report

3 Simple Ways IT Service Desks Should Handle Incidents and Requests

Launch an IT Transformation Using Simple Strategies For Business Success

The demands IT service desks experience continues to grow, yet many IT teams struggle to meet these requests in addition to their other responsibilities. 

It’s time to work smarter, not harder. 

To accommodate increased demand, service desks must become more efficient. This means adopting new strategies so teams can focus on high-value issues, enabling end-users to self-heal simple issues, and more. 

Download the Gartner® Report 3 Simple Ways IT Service Desks Should Handle Incidents and Requests to learn how to:

  • Eliminate low-value interactions 
  • Automate simple tasks 
  • Leverage high-value issues 

If your goal is to optimize your IT service desk to meet the demands of the business and “shift left,” download your complimentary copy of the report today!


GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. 

Gartner, 3 Simple Ways IT Service Desks Should Handle Incidents and Requests, Chris Matchett; 23 May 2022

Download the Report