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Today, organizations are managing more calls to the service desk, but are not given the resources to keep their heads above water, making it difficult to work on higher-value tasks. So, what do you do?
According to Gartner, "IT service desks must reduce the number of simple and repeatable incidents and service requests they process manually."1 An easy way to tackle this is to take the common incidents and requests you receive to the service desk and automate them! Watch the example below:
Want to see more? Join EasyVista on December 13th for a 30-min live demo that will take this a step further by showing some of the most irritating calls you may get to the service desk and how to automate them with EasyVista Self Help, so you no longer have to deal with them.
In this 30-min live demo, you will:
1 Gartner, 3 Simple Ways IT Service Desks Should Handle Incidents and Requests, Chris Matchett, 5 March 2018.
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