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EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

Gartner Report

3 Simple Ways IT Service Desks Should Handle Incidents and Requests

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30-Min Live Demo
Automating Self-Help to Eliminate
Irritating Service Desk Calls 

THURSDAY, DEC. 13 | 12 PM EST

Do you get the same calls to the service desk over and over?

Today, organizations are managing more calls to the service desk, but are not given the resources to keep their heads above water, making it difficult to work on higher-value tasks. So, what do you do? 

According to Gartner, "IT service desks must reduce the number of simple and repeatable incidents and service requests they process manually."1 An easy way to tackle this is to take the common incidents and requests you receive to the service desk and automate them! Watch the example below: 

Want to see more? Join EasyVista on December 13th for a 30-min live demo that will take this a step further by showing some of the most irritating calls you may get to the service desk and how to automate them with EasyVista Self Help, so you no longer have to deal with them.

In this 30-min live demo, you will:

  • Discover why HDI says self-help is the leading contributor to reducing tier 1 tickets
  • Learn why self-help is better than your traditional knowledge base
  • Experience 5 examples of irritating service desk incidents and requests and how they can be automated with EasyVista Self Help


1 Gartner, 3 Simple Ways IT Service Desks Should Handle Incidents and Requests, Chris Matchett, 5 March 2018.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. 

Save Your Seat – Live Demo