10 Must Ask Questions When Buying (or re-signing) a Service Management Solution
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As an IT professional, you have one of the toughest jobs within the company–managing technology that enables an entire organization and supporting revenue growth while containing expenses. IT has also evolved from managing pure infrastructure, to delivering and integrating services. Those services are increasingly mobile and being delivered to savvy technical users who are more than willing to create their own solutions if IT is unwilling or unable provide them.
At EasyVista, we have seen our customers through this evolution–from managing technology to managing services. We believe the path to success for IT is through an organically-developed service management solution that supports the delivery of quality, integrated, cross-platform services easily to any mobile user on any devise. But what are the critical questions to ask when evaluating vendors to ensure this is what you get?
To help you, we’ve created ten questions to evaluate service management solutions in the mobile era. By getting answers to these questions, you will be able to identify which service management provider and solution is the best fit for your organization to ensure success now and in the future. These questions will help you identify the service management solutions capable of managing an increasingly mobile, social, cloud-enabled, and analytics-driven workforce.
Tune in throughout this summer series to understand these ten most important issues when selecting a service management provider, such as:
Arnie McKinnis is an industry insider with 30+ years experience in the high tech space. For the past decade, Arnie has helped develop and launch “as a Service" cloud, Service Management, and Service Integration technology products, delivering true value in the marketplace.
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