Service Level Management
Service Asset and Configuration Management
IT Financial Management
Background System Management
IT Process Automation
Incident Management Automation
Deploy and Monitor
Alerts and Notifications
IT Health Status
Digital Experience Monitoring
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We feel that the report is recognized as a trusted resource for an objective perspective on the ITSM market. Also, the Gartner Magic Quadrant and the Critical Capabilities reports provide organizations the information they need to help select an ITSM tool based on their level of IT maturity. We’re proud to announce that EasyVista has been positioned in the Magic Quadrant for the eight-consecutive year! *
We believe we were recognized for our enhanced offerings and ongoing investments in innovation. Our vision of transforming service to drive best-in-class employee and customer experiences sets us apart in the ITSM industry. In 2019, we continued to innovate the employee and customer experiences by augmenting EV Self Help through newly-acquired technology after the acquisition of Knowesia in 2017.
These enhancements, including the improvement of our virtual agent capabilities, not only help organizations capture and deliver knowledge in an interactive way, but also extend the self-service experience, allowing employees and customers easy access to answers from anywhere at any time.
Our EV Self Help customers are realizing significant results, such as eliminating up to 30% of service desk calls by providing more holistic self-service experiences.
The 2019 Gartner Magic Quadrant for IT Service Management Tools report is available for download now. The full report includes:
EasyVista is excited about our thriving growth, continued innovation, and customer adoption throughout the world. We believe that to be recognized for another consecutive year in the Magic Quadrant for ITSM Tools is further validation of our continued efforts and vision.
Gartner, Magic Quadrant for IT Service Management Tools, Rich Doheny, Chris Matchett, Siddharth Shetty, 29 August 2019
*As a Niche Player in Magic Quadrant for IT Service Support Management Tools, 2012 – 2016
*As a Niche Player in Magic Quadrant for IT Service Management Tools, 2017-2018
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.