Knowledge management is more critical than ever. With many organizations on the brink of implementing some form of self-service technology, it will require more than a traditional knowledge base, but rather proactive and engaging knowledge experiences that encourage users to help themselves.
This infographic shows three ways to successfully bring together knowledge management and self-service technologies, such as virtual agents, to raise the level of self-help support in your organization.
Taking Self-Service to the Next Level
If you are interested in learning more about how to set your goals for the acquisition and use of emerging technologies, then check out our webinar replay, Integrating Knowledge Management and Virtual Agents for Self-Service Success, featuring industry experts from HDI and EasyVista.
