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Katie McKenna | October 24, 2017

Know Before You Go: FUSION 17 & EasyVista

We’re thrilled to be heading back to the FUSION Conference & Expo, which takes place in Orlando, FL from October 31st to November 3rd. The annual service management event held by itSMF USA and HDI boasts 8 learning tracks, 100+ in-depth sessions, and loads of networking opportunities. It’s the kind of conference that has something for everyone.

The event slogan for 2017 is a highly relevant one for EasyVista: “Driving Service Management Forward.” Our recent webinar and white paper series, Transforming End-User Support with Next-Generation IT Service Management, focuses on that exact topic and features the latest research from Enterprise Management Associates (EMA). At FUSION 17, we’re excited to highlight how Self-Service and Self-Help capabilities allow you to accelerate digital transformation across your organization on a modern technology platform.

If you’re attending FUSION 17, it’s the perfect time and place for us to get acquainted. Keep reading for some ways you can learn more about us & our proven service management technology at the conference.

Visit EasyVista in Booth #701

We invite you to swing by the EasyVista booth (#701) for giveaways, live demos, and the opportunity to connect with our on-site experts. The EasyVista ITSM platform is easy to use, easy to deliver. We’ll be onsite highlighting how Self-Service and Self-Help capabilities create superior end-user experiences that empower people to work smarter, leading the way to next-generation ITSM. And don’t forget to enter our Amazon Tap booth raffle before you leave!

Booth Hours

Tuesday, October 31, 2017

EXPO FLOOR OPEN – 5:00 p.m. – 7:30 p.m.

Wednesday, November 1, 2017

EXPO FLOOR OPEN – 12:30 p.m. – 3:00 p.m.
EXPO FLOOR OPEN – 5:30 p.m. – 7:30 p.m.

Thursday, November 2, 2017

EXPO FLOOR OPEN – 12:15 p.m. – 4:00 p.m.

EasyVista Breakfast Briefing Session

Thursday, November 2, 2017 from 7:30 a.m. – 8:15 a.m.
Presenter: Benoit Tessier, EasyVista Director of Product Marketing

The Benefits and ROI on the White Knights of ITSM: Self-Service & Self-Help

For time-strapped, cash-strapped IT service desks, Self-Service and Self-Help is the “white knight” solution. Whether the need is to improve speed of resolution and reduce costs or improve end-user experience and customer satisfaction, next-generation professionals are accustomed to easy access from anywhere with a responsive design – in their own time. They no longer seek assistance and prefer Self-Service and Self-Help. However, organizations struggle both with implementation and delivering return on investment upon its deployment.

While we discuss the future if ITSM in this session, we will define Self-Service and Self-Help and how both need to be integrated in ITSM environments. We’ll share the full scope of benefits Self-Service provides, and offer guidance on how best to shift left and achieve the ROI it’s guaranteed to deliver. Most importantly, we’ll share how to calculate the ROI so your  organization can justify the investment with tangibly measured, quantitative benefits that emphasize financial gains.

FUSION 17 on Social Media

Whether you’re attending in person or keeping tabs on the show from home, you can stay up-to-date using the official hashtag on social media: #SMFUSION. We’ll be posting from the show on our favorite social channels: Twitter­, Facebook, and LinkedIn.


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Katie McKenna

Katie McKenna enjoys learning and sharing all things ITSM, IoT, SaaS, and IT Consumerization. She is also an avid reader, pizza enthusiast, and horror movie lover.