Benoit Tessier

Benoit Tessier, EasyVista Director of Product Marketing, is an IT veteran with 20+ years of professional IT Service Management experience. He has extensive knowledge on process implementation and technical integrations, and has presented at ITSM conferences around the world. In this role, he helps lead the marketing direction and strategic vision for EasyVista’s services and solutions.

4 Common Mistakes To Avoid When Implementing Knowledge Management

Current ITSM trends focus on Knowledge Management, Self-Service, and Self-Help. We’re sharing the top four mistakes companies make when implementing a knowledge management method.