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Erika Troconis-Rodell

Erika Troconis-Rodell is the Sr. Digital Marketing Manager at EasyVista. She leads the content and blog strategy for the company, and manages global digital marketing initiatives. She loves all things technology and enjoys reading about ITSM, IoT, and SaaS. Fun fact, she also speaks Spanish, French, and Mandarin.

February 23, 2021

What is Multiexperience ITSM and Why You Should Care

Nancy Louisnord

February 16, 2021

What is AITSM? The Future of ITSM Tools

Loïc Besnard
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November 24, 2020

Holiday Recipe for IT Service Desk Success

4 Min Read

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September 29, 2020

Fine Tune on the Fly with Knowledge Management Automation

9 Min Read

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April 09, 2020

Why Your Remote Team Needs a Knowledge Management Strategy

4 Min Read

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February 11, 2020

Holy Shift-Left, Batman! EasyVista goes to Pink20

3 Min Read

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January 30, 2020

What is Knowledge Management? Why Businesses Should Care

13 Min Read

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December 12, 2019

What is a Self-Service Portal? Everything You Need to Know

15 Min Read

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December 05, 2019

3 Gifts that will Boost Self-Service Adoption Beyond the Holiday Season

3 Min Read

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November 21, 2019

4 Ways to say “Thank You” to your Service Desk Agents

3 Min Read

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November 15, 2019

What is a Chatbot? 13 Reasons It Improves Service Desks

4 Min Read

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