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Erika Troconis-Rodell

Erika Troconis-Rodell is the Sr. Digital Marketing Manager at EasyVista. She leads the content and blog strategy for the company, and manages global digital marketing initiatives. Erika loves all things technology and enjoys reading about ITSM, IoT, and SaaS. Fun fact, she also speaks Spanish, French, and Mandarin.

July 02, 2020

6 Ways to Optimize Your IT Budget

Evan Carlson

June 25, 2020

4 Tips to Handle COVID-19 Service Desk Ticket Pile-Ups

Bob Rizzo
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April 09, 2020

Why Your Remote Team Needs a Knowledge Management Strategy

4 Min Read

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February 11, 2020

Holy Shift-Left, Batman! EasyVista goes to Pink20

3 Min Read

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January 30, 2020

What is Knowledge Management? Why Businesses Should Care

13 Min Read

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December 12, 2019

What is a Self-Service Portal? Everything You Need to Know

15 Min Read

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December 05, 2019

3 Gifts that will Boost Self-Service Adoption Beyond the Holiday Season

3 Min Read

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November 21, 2019

4 Ways to say “Thank You” to your Service Desk Agents

3 Min Read

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November 15, 2019

What is a Chatbot? 13 Reasons It Improves Service Desks

4 Min Read

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November 05, 2019

Know Before you Go: EasyVista at Service Management World 2019

3 Min Read

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October 15, 2019

EasyVista 2019 Customer Conference: Working Together for the Future of Work

3 Min Read

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