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Katie McKenna | June 22, 2016

Baseline Highlights EV Customer for Service Management Enhancements

Did you hear? Our customer, Cardno, a large engineering and environmental service company, was featured in this recent Baseline article: “Service Management Tool Supports Engineering Firm.” In the article, Mike Madden, IT operations manager for Cardno, details the many headaches their employees and IT staff experienced with their previous help desk system. Essentially, it was not user-friendly, agile, or easy to manage without the help of expensive consultants.

With help from our partner, FMX Solutions, Cardno launched EasyVista in May of last year, completely revolutionizing their service management. The use of self-service capabilities, powerful automation, and codeless programming has made it easy for employees to request help and for Madden’s team to deliver it. Additionally, EasyVista’s mobile-first technology has greatly improved Cardno’s ability to provide services to their workers in the field.

“Compatibility with mobile devices is a huge plus for everyone. Technicians and users can access the system from their own computer, tablet or smartphone using any browser. A new portal rolling out in June will automatically format pages to suit a device's resolution and screen size, rather than presenting a shrunken-down version of a page designed for a computer.”

 

Check out the full article here. It’s an excellent read—especially for those facing challenges in delivering services to a remote workforce.

Read the Cardno Case Study

Get the full story on Cardno in our case study: Cardno helps its 6,500 engineers and builders worldwide operate at peak performance with exceptional IT service and support

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Katie McKenna

Katie McKenna is the Digital Marketing Manager at EasyVista, managing all aspects of social media and the company’s web presence. She enjoys learning and sharing all things ITSM, IoT, SaaS, and IT Consumerization. Katie is also an avid reader, pizza enthusiast, and horror movie lover. Follow Katie’s latest tweets on EasyVista and industry news at @EasyVista.