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Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

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Evan Carlson | October 11, 2018

EasyVista at Service Management World: What You Need to Know

Service Management World (October 15-17, 2018) is where IT leaders from hundreds of global companies come together to experience, share, and learn from other like-minded professionals about the latest products, solutions, and technologies in the industry. At booth #200 you can experience the interactive demonstrations of EasyVista’s newest release of EV Service Manager and EV Self Help, designed to deliver a better ITSM employee experience.

Read more below about what’s happening at booth #200 at Service Management World.

Learn How to Reduce 30% of Your Service Desk Calls

EV Self Help is a platform that equips you to deliver intelligent knowledge to employees, customers, and IT staff. EasyVista solution experts are excited to show how EV Self Help is a new way to create, deliver and measure knowledge that results in a 30% reduction of service desk calls. 

The EasyVista team will be available at booth #200 for demonstrations and discussions during the exhibit hours below:

  • Monday, October 15 | 5:00 p.m. - 7:00 p.m.
  • Tuesday, October 16 | 12:30 p.m. - 3:30 p.m.
  • Wednesday, October 17 | 12:00 p.m. - 2:30 p.m.

Join EV at One of the Pre-Conference Workshops:  The Vital Third Part of Digital Transformation

Please join Stephen Mann, an ITSM industry leader and founder of ITSM.tools for a day of enterprise service management learning and discussion.

3 Technologies for Building an Enterprise Service Management (ESM)-Ready Employee Experience
Monday, October 15, 2018 | 12:00 p.m. – 12:40 p.m. 

EasyVista’s own Evan Carlson, VP of Sales for North America, will expose the powerful combination of the three technologies that deliver an ESM employee-ready experience through technology and use cases.  These three technologies are:

  • Interface
  • Self-help Technology
  • Chatbots

For more information about this session click here. 

Customer Case Study: Self-Help Technology Yields Positive Self-Service Results

Wednesday, October 17, 2018 | 7:30 a.m. – 8:15 a.m.

In this session, Nathan Gaude, Manager of Direct Services at Elliott Davis, and Evan Carlson, EasyVista’s VP of Sales for North America, will explore what best practices you should use to deliver more engaging and interactive experiences to your employees and customers to help reduce service desk calls, improve employee onboarding, and efficiently support technology rollouts in your organization.

For more information about this session click here.

Win an Amazon Echo

Want the chance to leave Service Management World with your very own Amazon Echo? With special features like whisper mode, personalized music alarms, stereo pairing, local traffic, weather and sport updates, and of course everything Alexa, this free giveaway really has something for everyone. Be sure to visit EasyVista at booth #200 to enter your name in the raffle.

Drawing Time: Wednesday, October 17th at 1:30 p.m. – Booth #200

amazon-echo-1

 

See all the Action and Follow Us on Social Media

Want to see EasyVista live right from #SMWorld2018? Stay updated and follow us on social media as we’ll be posting photos, videos and tweeting during live sessions.

Facebook | Twitter | LinkedIn

For more information visit SMWorld.com

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Evan Carlson

Evan Carlson, Vice President of Business Development and Strategy at EasyVista, specializes in driving innovative strategies to address IT’s toughest challenges. He is currently focused on championing the benefits of going beyond the traditional knowledge base by using Self Help to provide better interactions between the customer and support technician. By focusing on their experiences and engaging with new intuitive and intelligent knowledge tools, customer satisfaction increases and support becomes more efficient, all while reducing costs for the organization.