The reviews are in and the customers have spoken! Once again, EasyVista has been named a “High Performer” by G2 Crowd in the recently released Spring 2016 edition of its Service Desk Grid℠ Report. This is particularly gratifying because the source of the ratings are the industry's IT customer themselves. You could say that G2 Crowd is the “Yelp” of the high tech world. More exciting is that our position has actually risen within the High Performer quadrant compared to the previous Summer 2015 Grid, outpacing nearly all other providers. Our significant increase in both market presence and customer satisfaction show that enterprise buyers are continuing to embrace EasyVista’s mobile-first approach to service management.
Don’t miss your chance to see these ratings and to read the actual reviews by these real-world IT professionals! G2 Crowd is the world’s largest software review platform, leveraging crowd-sourced reviews from authenticated users along with social and public data to determine vendor and product rankings. The Spring 2016 Service Desk report and Grid was based on over 485 reviews and includes 18 products of the 48 that are listed in G2 Crowd’s Service Desk category.
Customer satisfaction is something that is near and dear to the entire EasyVista team. Over the last year, we’ve built a thriving online customer community called EV Connect, and kicked off annual EV Connect Meetings in regions around the world where customers, partners, and EasyVista employees can come together to network, share, and learn. We also launched our EV Trust Site to provide customers with transparency into system uptimes and activity. EasyVista’s priority is always with our customers, empowering them with the tools and resources they need to reach their service management goals in the modern, mobile-first age. And our increased position within the High Performer quadrant (in less than a year!) is especially exciting and reflective of our efforts:
- Customer satisfaction increased by a full 15 points.
- Market presence increased by seven points.
- 94% of users gave EasyVista four or five stars (out of a possible five stars).
- 91% of users stated they believe EasyVista is headed in the right direction.
What are EasyVista customers saying?
We would like to thank the many customers who took the time to give us valuable feedback through G2 Crowd. Here are some of our most recent reviews:
“We've been able to get a better gage of the types of requests/incidents that our Service Desk is dealing with. This has allowed us to make better decisions on onboarding, training materials and understand how we can continually improve service to our clients.”
“The company's vision and commitment to customer success positions it at the top of the field and makes for a happy and engaged client base. The product is easy to use and ITIL aligned, making for easy to achieve service management improvements.”
“Give this product a try. If you need to be able to make quick changes to the system, without the need for a programmer, or SQL guru, you can do that with EasyVista. You will become more agile and it will help you to better define your processes.”
Visit our G2 Crowd page to see ALL the reviews from EasyVista users.
