Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.
Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.
We’re committed to providing resources that help you address all of your ITSM software needs.
Justin Roux | June 15, 2017
Today we announced that EasyVista is in the process of acquiring Knowesia, a self-help modeling and guided support software company. We’re excited to make this announcement and to solidify our commitment to intelligent self-service for the enterprise. At EasyVista, we truly believe that Knowledge Management represents the foundation in which the future of ITSM will be built on. The goals of the enterprise are quickly shifting from “what can an ITSM tool do to help our technicians and engineers be more efficient” to “what can an ITSM tool do to make every employee within the organization more efficient,” ultimately leading to a lower total cost of IT.
4 reasons why Knowesia was the right fit for EasyVista and our customers:
EasyVista is committed to leading the ITSM industry in the transition to the digital workplace and we believe that end-user experience is one of the cornerstones of this movement. We could not be more proud to make this announcement and look forward to more exciting announcements about our product development in the coming months. Stay tuned!
For more information please visit our Press Release.
Justin Roux has over 10 years of experience in the IT industry including roles in IT support, IT operations and technology sales and marketing. He has spent the last several years in the ITSM field developing expertise in Service and Asset Management, among other passion subjects such as Agile Methodology and Software Integrations. Outside of work, Roux spends all of his time with his family, improving his golf game and rooting for his favorite college and professional sports teams.
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