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Katie McKenna | June 14, 2016
Crowd-sourced review sites like Yelp and TripAdvisor are used every day by consumers to evaluate everything from where to get new car tires to which hotel to book for their next Caribbean vacation. The high-tech world has now caught on, because just like picking your favorite restaurant, when you buy software you want first-hand experience from someone who’s been there before. Getting honest feedback from ’real world’ users can sometimes be the most authentic information you can get. It can save time and money, while increasing chances of a positive purchase experience.
In comes Gartner Peer Insights. Launched by Gartner Research at the 2015 Symposium, Gartner Peer Insights is a moderated collection of technology solution reviews and ratings from verified IT users. This free tool offers IT buyers firsthand knowledge and experience from their peers with the goal of providing additional guidance during the decision making process. The reviews and recommendations from Peer Insights are meant to complement the in-depth, unbiased research provided by Gartner research designed to give a multi-dimensional view of today’s leading products and services.
While Gartner Peer Insights is relatively new, and reviews are building, we are pleased that EasyVista is leading with a 5.0 out of 5.0 rating in the IT Service Support Management Tools category as of June 14, 2016, based on 6 reviews. The ease of use, scalability, and flexibility of our mobile-first service management platform, in combination with our world-class support, was often cited as the reason for EasyVista’s stellar marks.
“The product has been exactly what we expected. It has helped us provide better service to our customers, build and refine our business processes and make us more efficient. We have made major strides in our agility to adjust the platform to our needs and the needs of our customers. Next up is a refresh of the self-service portal for our mobile workforce. We currently use this on a global stage, with both our APAC and AME regions using the same SaaS instance.”“We are very happy with our overall experience with EasyVista. We ran a successful project and achieved our goal of parity with our old ITSM system on implementation.”
“Our Self Service numbers have taken off, because it is just much easier to use.”
“We have passed our first year of using the product since implementation and found it to be far superior to our last product at a competitive cost. Price point, we have found that EV competes well with higher costs ITSM products and has continued to deliver value to our organization at a lower cost. Additionally support has been outstanding including a high touch safety net support program after going live to transition our organization to EV's normal support, which we have found to be excellent.”
“EV has met all our organization's needs and after a year of service, we are looking to see what else we can utilize it for outside of traditional IT roles.”
“Outstanding support transition from project implementation to production. Their high touch safety net program got us through all start up issues easily.”
Visit our Gartner Peer Insights page to see the full reviews from EasyVista users.
G2 Crowd Reviews – Check out our 54 reviews on G2 Crowd for more crowd-sourced EasyVista ratings.
EasyVista 2-min Explainer Video – Find out more about EasyVista’s mobile-first approach to service management and how it meets and exceeds users’ service delivery expectations.
Katie McKenna enjoys learning and sharing all things ITSM, IoT, SaaS, and IT Consumerization. She is also an avid reader, pizza enthusiast, and horror movie lover.
