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EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

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Kristin Spenik | April 05, 2018

HDI 2018: Are You Up for the EasyVista Challenge?

Wouldn’t it be great if you could reduce your ticket counts by 20% within 90 days?  EasyVista can make it happen!  In fact, we’re so confident that we invite you to take our Ticket Reduction Challenge at the 2018 HDI Conference & Expo in Las Vegas.

Ticket Reduction Challenge

To get started, all you have to do is visit EasyVista at booth 613 during HDI18’s expo hours and view our onsite demo.  To save time, you can book a short demo at HDI here.  Be ready to share your top three highest volume service desk request ticket types so we can show you how to start reducing ticket counts immediately with EasyVista.

Want to find out more about the ticket reduction challenge? Get ahead by visiting www.easyvista.com/ticketreduction

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Expo Hall Hours:

  • Tues., April 10 | 5:00 p.m. – 7:30 p.m.
  • Wed., April 11 | 12:30 p.m. – 3:00 p.m. and 5:30 p.m. – 7:30 p.m.
  • Thurs., April 12 | 12:30 p.m. – 4:00 p.m.

Visit Our Booth, See What’s New, & Enter to Win an Amazon Echo Plus

Stop by our booth 613 to see the latest release of EV Service Manager, complete with a fresh new UI and built-in AI capabilities you’re sure to benefit from.  We’re also featuring our latest product, EV Self Help.  Plus, you’ll be entered into our drawing for a chance to win an Amazon Echo Plus.

EasyVista Breakfast Briefing Session:

Using Knowledge Effectively to Accelerate Self-Service ROI

 

Thursday, April 12 | 7:30 a.m. – 8:15 a.m.
Presenter: Justin Roux, Director, Product Marketing and Program Management, EasyVista

Be sure to attend the EasyVista Breakfast Briefing Session on April 12th.  In this session, you’ll discover how to create a more engaging, interactive knowledge experience for your end users.  From which knowledge tools to invest in and which analytics to track, to best practices and strategies, we’re sharing all our secrets to set you up for success. 

You’ll hear from Justin Roux, Director, Product Marketing and Program Management at EasyVista, who has over 10 years of experience in the IT industry with roles in IT support, IT operations and technology sales, and marketing.  He has spent the last several years in the ITSM field developing expertise in Service and Asset Management, as well as Agile Methodology and Software Integrations.

At this informative session, Justin will discuss:

  • The differences between self-service and self-help strategies
  • How to get more out of your traditional knowledge base solution
  • Which usage statistics you should track for insight into where you should continue to invest

You’ll walk away from this session feeling empowered to develop your own strategy for deflecting 30% of your service desk calls, and a plan for accelerating your self-service ROI.

Afterwards, be sure to stop by EasyVista booth 613 for a demo! With our modern self-service portal, a lower total cost of ownership, and out-of-the-box ITIL processes, EasyVista makes ITSM easy to use and deliver for today’s enterprise.  We look forward to seeing you there!

Connect with us on Social Media

Whether you’re attending in person or keeping tabs on the show from home, you can stay up-to-date using the official hashtag: #HDIConf. Follow along with us on our favorite social channels: Twitter, Facebook, and LinkedIn.

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Kristin Spenik

Kristin is a Marketing Manager at EasyVista with 10 years of experience. While spending the last three years in the IT industry, she enjoys learning and sharing all things ITSM, IoT, and SaaS, along with a passion for digital marketing, strategic communications, inbound marketing automation, website and email campaign management, content creation, and analytics for both B2B and B2C markets.