Search

EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

E-Book

5 Steps to Reduce Service Desk Call Volume

Resource Center

We’re committed to providing resources that help you address all of your ITSM software needs.

EV Blog

Erika Troconis-Rodell | February 11, 2020

Holy Shift-Left, Batman! EasyVista goes to Pink20

Get your superhero gear ready because Pink20 is here to save the world! Join us on February 16-18, 2020, in Las Vegas for the 24th annual IT Service Management Exhibition and Conference.

This year's theme brings Batman to light, because unlike other superheroes, Batman doesn't posses any supernatural powers. He is an ordinary person with extraordinary success due to his ingenuity, creativity, and courage! Learn more about why the leaders of Pink Elephant chose Batman to lead this year's mission here.

Being EasyVista's 11th year as a Pink20 sponsor, we’re looking forward to the powerful insights and learning opportunities from top IT industry experts—because like Batman, ordinary people can have extraordinary achievements!

Pink20 offers over 120+ sessions and 12 tracks covering topics including: ITSM, ITIL®, Lean IT, Agile, Scrum, DevOps, COBIT®, and more. We’ll be present at booth #402.  Read on for highlights of what you can expect from EasyVista at Pink20!

Exhibit Hours:

  • Sunday, February 16 | 5:00 p.m. – 7:00 p.m.
  • Monday, February 17 | 11:30 a.m. – 2:00 p.m. & 5:00 p.m. – 7:30 p.m.
  • Tuesday, February 18 | 11:30 a.m. – 2:00 p.m.

Making the Ordinary, Extraordinary: Technology Innovation that Transforms Support

Our solution experts are eager and looking forward to exhibiting the newest releases of our products!

Understand how you can support digital transformation, while keeping costs low with an integrated IT service management solution, like EV Service Manager, that can help your organization accelerate support and increase productivity.

Learn how you can lower 30% of level 1 issues and requests and automate recurring tasks for your IT service desk by empowering customers and employees to solve their own issues with our intelligent knowledge management platform, EV Self Help.

Also, get more insights on EasyVista’s latest Service Bots technology which enables you to design and deploy virtual support agents that deliver answers and triggers automatic actions on behalf of those requesting support and service.

Don't miss our Pink20 speaking session with EasyVista industry experts to better understand the importance of some of these innovative tools and technologies in your digital transformation strategy.

Real World Successes with a Shift-Left Strategy

Track 8: Tools & Technology

Tuesday, February 18th at 11:45 a.m. – Monet 4

Presenter: Evan Carlson, Vice President of Business Development & Strategy, EasyVista

Today’s digital-first approach to engaging employees and connecting with customers is creating more demands on IT support and service delivery. According to HDI research, over 61% of enterprises are experiencing an increase in the number of tier 1 support requests. At the same time, IT leadership is being asked to reduce IT costs and increase satisfaction levels of both employees and customers. That means that every organization must look at a “shift-left” strategy that includes self-service that works by creating a digital experience that is engaging, pervasive, and smart. Those that succeed can show real savings to the organization that results in the ability for IT to more with less.

In this session, Evan will dive into three customer success stories and how they used self-service software to achieve a shift-left strategy. This session will explore:

  • Why self-service is failing in many organizations
  • How AI, virtual agents and knowledge experiences are changing the game
  • The journey three companies trailed through to achieve significant savings through a shift-left strategy

Win a pair of Powerbeats Pro Wireless Headphones from Beats by Dre!

Want the chance to leave Pink20 with your very own Powerbeats Pro wireless headphones? With zero wires to hold you back, the adjustable, secure-fit earhooks are customizable for extended comfort and stability. A reinforced design for sweat and water resistance lets you take it to the next level. Each earbud has full volume and track controls and up to 9 hours of listening time to fuel your training with powerful, balanced sound. Be sure to visit EasyVista at booth #402 to enter your name in the raffle.

Drawing Time: Tuesday, February 19 at 1:00 p.m. – Booth #402

Beats by Dre Powerbeats Pro - Totally Wireless Earphones

We look forward to seeing you at the conference!

Follow us on Social Media

Facebook | Twitter | LinkedIn

7 Tips for Getting Knowledge Management Right for Self-Service.

Subscribe to Email Updates

Erika Troconis-Rodell

Erika Troconis-Rodell is the Sr. Digital Marketing Manager at EasyVista. She leads the content and blog strategy for the company, and manages global digital marketing initiatives. Erika loves all things technology and enjoys reading about ITSM, IoT, and SaaS. Fun fact, she also speaks Spanish, French, and Mandarin.