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Benoit Tessier | May 23, 2018

ITSM Buyer's Guide to Selecting the Best Tool

Did you know that according to Gartner, “by 2020, 90% of organizations that invest in an ITSM tool without first factoring in their organization and process maturity will fail to obtain the intended ROI”*?

This means that a majority of organizations are “currently unable to fully leverage an advanced ITSM tool,” because they are not factoring in their current and future business objectives and customer needs.

If your organization has an RFP and/or is in the process of selecting a new ITSM tool, you can expect to receive numerous submissions that you’ll need to weed through.  But with so many companies to choose from, and so many solutions with similar capabilities, how do you know where to start?

Download Report: 2020 Gartner Magic Quadrant for ITSM Tools 

EasyVista is here to help by pointing you in the right direction with these 6 Smart Steps for ITSM Tool Selection Success.

6 Steps for ITSM Tool Selection Success 

Gartner's report, 6 Smart Steps for ITSM Tool Selection Success, highlights six important steps that will help you decide on the right tool for your organization, including:

1. Why IT Maturity is important and how it plays a role in ITSM tool selection 

2. Which ITSM licensing and hosting model is best for your organization 

3. What features your organization needs based on its IT maturity level 

4. How to use the Gartner MQ for ITSM tools to better understand the vendor landscape 

5. How to design the best RFP for ITSM tools 

6. How to best evaluate a vendor with customer references  

The challenging part isn’t finding a vendor; it’s finding the right vendor. 

What's Next? Download the 2019 Gartner Magic Quadrant for IT Service Management Tools Report

Check out this complimentary Gartner report with updated information on the ITSM market landscape to ensure you make the best ITSM tool selection for your organization: 2019 Gartner Magic Quadrant for ITSM Tools.

2020 Gartner Magic Quadrant for IT Service Management Tools

Gartner, 6 Smart Steps for ITSM Tool Selection Success, Chris Matchett, Rich Doheny, Kenneth Gonzalez, 24 January 2018   
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. 

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Benoit Tessier

Benoit Tessier, EasyVista Director of Product Marketing, is an IT veteran with 20+ years of professional IT Service Management experience. He has extensive knowledge on process implementation and technical integrations, and has presented at ITSM conferences around the world. In this role, he helps lead the marketing direction and strategic vision for EasyVista’s services and solutions.