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Krista Lyons | October 06, 2020

Kick Your Customer Service Up a Notch and Join EasyVista at ICMI Contact Center Expo!

For those in a contact center environment, this year has presented plenty of new challenges. From the move to accommodate more remote agents to rising call volumes, customer support and contact centers have had to contend with major changes.

To bring contact center managers and agents together to enhance innovation, the ICMI Contact Center Expo: A Digital Experience takes place on October 13 and 14, 2020. The EasyVista team is excited to join to bring innovative ideas to the customer support industry.

This year, the expo will take place in an online format that will allow for a deeper conversation between participants and vendors and will feature keynote speakers and expert-led tracks, panels, and debates. Stop by our digital booth to learn how we transform service and delight customers.

Maximize the Customer Experience While Optimizing Costs with EasyVista

The goal of any contact center is to supply world class customer service. But most customer service organizations are also tasked with keeping costs down despite continually rising ticket volumes.

So how can organizations achieve both goals while adapting to organizational changes created by the global pandemic?  

Visit our virtual booth to learn strategies on how to accomplish your organization’s goals and create long-term solutions despite short-term challenges. EasyVista experts will discuss how to:  

  • Use knowledge management to speed-up on-boarding and agent training
  • Provide an omnichannel experience with virtual agents, chatbots and integrations  
  • Maximize employee engagement by focusing on a world class user experience  
  • And more!

Visit us at our virtual booth to experience interactive demonstrations of our latest product releases and built-in bot technology and discover our to support the entire enterprise. Visitors will get also get a full view of our ITSM platform suite which includes EV Service Manager and EV Self Help, designed to deliver a better ITSM employee and customer experience. 

The EasyVista team will be available at our digital booth for demonstrations and discussions during regular exhibitor hours.

Win a $150 Amazon Gift Card!

Visitors of EasyVista’s booth, as well as those who interact with the EasyVista team, will be entered to win a $150 Amazon Gift Card! During the event, ask an EasyVista team member to enter. After the event, the winner will be chosen and contacted via email.

See all the Action and Follow Us on Social Media

Stay updated and follow us on social media with the hashtags #ICMIExpo and #EasyVista!

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Krista Lyons

Krista Lyons is the Content Marketing Manager at EasyVista. She manages the EasyVista blog and social media channels. Lyons has a background in journalism and writing and has contributed to several publications prior to joining EasyVista. Lyons enjoys all things tech and has a passion for reading about artificial intelligence and robots.