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Katie McKenna | October 07, 2016

New Video: Automation as the Service Management Secret Weapon

If you’re like many of the other IT professionals we speak with each day, you’re looking for the secret weapon to increased productivity, improved quality, and significant cost reduction. In that case, it’s absolutely essential to add Automation to your service management arsenal. See the possibilities for yourself in our latest two minute video which features our drag-and-drop workflow engine and various templates.

The video illustrates that not only are automated service workflows easy and fast to set up, they accelerate actions and speed up resolution time from hours to minutes. This means your team can sit back, relax, and let the system take care of the heavy and tedious lifting. Okay, so maybe that doesn’t mean you can totally relax but it does give your team more time to deal with other important issues and work on continual service improvement. Plus, Automation means you can do more with the resources you already have, so adding to your headcount is unnecessary.

Check out the video below to see how simple it is to build new workflows or edit existing ones in the EasyVista system. Our drag-and-drop technology means that you don’t have to be a programming wiz to automate time-consuming processes!

And don’t miss the whole series in the coming weeks that addresses the key service management technologies and capabilities that every organization needs in the Digital Age.

 

Next Steps

We will continue to highlight the rest of these videos on EV Mind blog but you can jump ahead and watch the full series at the links below:

Apps Builder: EasyVista Apps Builder - Create Enterprise Apps or Portals in Minutes!

Role Based: Ensuring the Right Access with Role Based Service Management

Reporting: Getting Information from Data - Service Management Reporting

Automation: Automation for Service Management

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Katie McKenna

Katie McKenna is the Digital Marketing Manager at EasyVista, managing all aspects of social media and the company’s web presence. She enjoys learning and sharing all things ITSM, IoT, SaaS, and IT Consumerization. Katie is also an avid reader, pizza enthusiast, and horror movie lover. Follow Katie’s latest tweets on EasyVista and industry news at @EasyVista.