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Katie McKenna | February 15, 2018

Pink18 & EasyVista: Take the Ticket Reduction Challenge

Are you as excited as we are for the upcoming Pink18 conference (Feb 18-21, 2018) in Orlando? It’s sure to be a content-rich event filled with tons of learning opportunities. Staying true to its “Adopt, Adapt & Apply” theme, Pink18 boasts over 120 sessions and 12 tracks on topics ranging across all areas of ITSM, ITIL®, Lean IT, Agile, Scrum, DevOps, COBIT®, and more.

As a proud, long-time sponsor of Pink Elephant’s annual IT Service Management Conference & Exhibition, we’re thrilled to be exhibiting yet again—this year in Booth #200. Whether you’re a current EasyVista customer or a new face looking for more info on how we make ITSM easy, we invite you to stop by our booth to demo our proven ITSM platform and our new Intelligent Knowledge product called EV Self Help. Of course, there will be giveaways, contests, and information on our speaking sessions as well. Keep reading for the highlights of what you can expect from EasyVista at Pink18!

Get the Scoop on How EV Self Help Can Reduce 20% of Your Tier-1 Calls

Discover how our new product, EV Self Help, uses Intelligent Knowledge capabilities to deliver a self-help experience to your end users, allowing them to solve their own issues. Our product experts will be on hand to demo how EV Self Help dramatically reduces service desk calls while increasing user satisfaction. How does it work, you ask?

Don’t forget to ask how you can enter the ticket reduction challenge! Our special Pink18 promotion aims to reduce your ticket counts by at least 20% within 90 days! You can get all the details and rules at the booth.

Expo Hall Hours:                                                                                               

  • Sunday, February 18 | 5:00 p.m. – 7:00 p.m.
  • Monday, February 19 | 11:30 a.m. – 2:00 p.m. & 5:00 p.m. – 7:30 p.m.
  • Tuesday, February 20 | 11:30 a.m. – 4:00 p.m.

Enter to win an Amazon Tap

Alexa, what’s the weather like in Orlando?

You could be getting weather updates, playing music, and ordering an Uber with the Alexa-enable Amazon Tap Bluetooth Speaker in no time. Be sure to visit us at Booth #200 to enter for your chance to win!

Pro tip: Schedule a one-on-one demo ahead of time here and we’ll add you to the raffle twice!

EasyVista Speaking Sessions

We have two informative breakout sessions presented by Justin Roux, EasyVista’s Director of Product Marketing & Program Management. Be sure to add the following to your schedule as you plan your conference itinerary:

Using Artificial Intelligence To Take User Experience To The Next Level
Monday, February 19th at 1 p.m. 

 We are being inundated with news articles and industry buzz that tell us we should be thinking about Artificial Intelligence. Bots and Virtual Agents sound great but many of us are still wondering how to best take advantage of them. What is the level of effort required by ITSM practitioners to implement them? Now, more than ever, practitioners are being charged with doing more with less and are feeling the pressure from end users to modernize their user experience.

During this session, Justin will use real-time case studies to show how Artificial Intelligence, Bots and Virtual Agents fit into the new ITSM paradigm.

Five Self-Service Building Blocks To Increase Adoption & Prepare For The Future
Tuesday, February 20th at 11:45 a.m.

Many organizations have a Self-Service portal in place but struggle with adoption and proving ROI. In today’s world, you need a modern user experience, responsive design and more advanced capabilities to get the interest of users that are more accustomed to attainable service in their daily lives.

During this session, Justin will cover five foundational building blocks for an exceptional Self-Service experience and will discuss how to prioritize these blocks. He will elaborate the quickest way to address a new Self-Service project or refresh your current one.

We hope you enjoy these upcoming sessions and look forward to seeing you at the show!

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Katie McKenna

Katie McKenna enjoys learning and sharing all things ITSM, IoT, SaaS, and IT Consumerization. She is also an avid reader, pizza enthusiast, and horror movie lover.