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Erika Troconis-Rodell | November 05, 2019

Know Before you Go: EasyVista at Service Management World 2019

EasyVista joins service management leaders in Orlando at Service Management World 2019 for a fresh, exciting take on a conference program filled with case studies and interactive sessions.

Every year, IT leaders from hundreds of companies around the world come together to participate, share, and learn from other like-minded professionals about the latest products, solutions, and technologies in the industry.

Visit us at booth #507 so you can experience the interactive demonstrations of EasyVista’s latest product releases, including the new built-in bot technology that allows you to build virtual agents on the fly and shift tickets left to level 0 support!

Also get a full view of our ITSM platform suite which includes EV Service Manager and EV Self Help, designed to deliver a better ITSM employee and customer experience. 

Download the ITSM Capabilities Map and start planning out your ITSM journey.

Engage Employees and Customers with AI-powered Knowledge Experiences

EasyVista's latest product update, Cobalt, provides next-generation features to EV Self Help that include intelligent Service Bots technology which enables customers to quickly deploy Virtual Support Agents that learn from the knowledge in Self Help.

Additional features included in EV Self Help allow for rapid integration of knowledge, enhanced user experience for knowledge writers, and connectors to popular applications and integration platforms like Microsoft Flow. 

The EasyVista team will be available at booth #507 for demonstrations and discussions during the exhibit hours below:

  • Monday, November 11 | 5:00 p.m. - 6:30 p.m.
  • Tuesday, November 12 | 12:15 p.m. - 2:15 p.m. and 4:30 p.m. - 6:00 p.m.
  • Wednesday, November 13 | 10:45 a.m. - 12:45 p.m.

Customer Case Study: Real World Successes with a Shift-Left Strategy

Wednesday, November 13, 2019 | 10:00 a.m. – 10:45 a.m.

Today’s digital-first approach to engaging employees and connecting with customers is creating more demands on IT support and service delivery. That is why it is important to implement a shift-left strategy that includes self-service that works by creating an engaging, pervasive, and smart digital experience. Those that succeed can show real savings to the organization that results in the ability for IT to do more with less.

In this session, Evan Carson, VP of Business Development and Strategy at EasyVista, will dive into real-world case studies of real companies and how they used self-service software to achieve a shift-left strategy.

For more information about this session click here.

Win a pair of Powerbeats Pro Wireless Headphones from Beats by Dre!

Want the chance to leave Service Management World with your very own Powerbeats Pro wireless headphones? With zero wires to hold you back, the adjustable, secure-fit earhooks are customizable for extended comfort and stability. A reinforced design for sweat and water resistance lets you take it to the next level. Each earbud has full volume and track controls and up to 9 hours of listening time to fuel your training with powerful, balanced sound. Be sure to visit EasyVista at booth #507 to enter your name in the raffle.

Drawing Time: Wednesday, November 13 | 11:30 a.m. – Booth #507

Beats by Dre Powerbeats Pro - Totally Wireless Earphones

See all the Action and Follow Us on Social Media

Want to see EasyVista live right from #SMWorld2019? Stay updated and follow us on social media as we’ll be posting photos, videos and tweeting during live sessions.

Facebook | Twitter | LinkedIn

For more information visit SMWorld.com

Accelerate and plan your ITSM journey with the ITSM Capabilities Map


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Erika Troconis-Rodell

Erika Troconis-Rodell is the Sr. Digital Marketing Manager at EasyVista. She leads the content and blog strategy for the company, and manages global digital marketing initiatives. She loves all things technology and enjoys reading about ITSM, IoT, and SaaS. Fun fact, she also speaks Spanish, French, and Mandarin.