Search

EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

New Gartner Report

Design IT Self-Service for the Business Consumer

Our Value Depends On Our Customers' Success

Learn more about how EasyVista partners with your company to deliver on ITSM goals.

Customer Resources

Support

Community

Wiki

EV Connect 2019

EasyVista's user conference took place on October 1-2, 2019 in Austin, Texas!

All Resources

We’re committed to providing resources that help you address all of your ITSM software needs.

Customer Stories

Case Studies

The Latest on EV

Stay up to date on the latest news and events for EasyVista.

EV Blog

Katie McKenna | June 23, 2017

Ultimate Guide: 10 Common ITIL Myths…Busted!

Let’s face it: If implementing ITIL was easy, everyone’s processes would be cranking perfectly and there would be no need for certifications and consultants. The thing that makes ITIL challenging is that you need to apply it to your organization’s individual environment, needs and culture. Additionally, there’s a lot of false information out there that will only make ITIL implementation more difficult.

What do you do when you’re not sure what’s fact and what’s fiction? You go to the experts of course! ITSM.tools’ Vawns Murphy has compiled the top 10 most prevalent ITIL myths along with what your IT organization should actually be doing for success into one, complimentary eBook. This resource is full of best practices, tips, and examples that will make it easy to deliver elegant IT services while maintaining a superior user experience.

What you’ll get from this free ITSM.tools eBook:

  • The top ten ITIL myths and why they’re hurting your service delivery processes
  • Actionable best practices and tips from a leading ITIL/ITSM expert
  • Basic ITIL improvements that will save time and enhance service quality
  • Real-world examples of ITIL done right (or in some cases, wrong!)

Download your copy of the ITSM.tools ebook here: 10 Common ITIL Myths…BUSTED!

Additionally, if you want the truth on even more ITIL myths, I recommend reading through our full ITIL Mythbusters series starting with: Change Management Truths You Needed Yesterday.

Subscribe to Email Updates

Katie McKenna

Katie McKenna is the Digital Marketing Manager at EasyVista, managing all aspects of social media and the company’s web presence. She enjoys learning and sharing all things ITSM, IoT, SaaS, and IT Consumerization. Katie is also an avid reader, pizza enthusiast, and horror movie lover. Follow Katie’s latest tweets on EasyVista and industry news at @EasyVista.