The Annual HDI Conference is THE place to meet like-minded professionals and catch up with the latest tech support trends, technologies, and solutions—and to have fun while doing it! Thousands of IT leaders attend each year to take advantage of in-depth sessions, networking opportunities, and demos of the top ITSM solutions. We’re thrilled to be attending as a Platinum Sponsor for HDI 2017 (May 9-12, 2017). In Booth 403, you’ll see how our powerful IT Service Management platform makes it easy to deliver a superior ITSM user experience via service portals and apps. Continue reading to learn more about what’s happening in our booth and to find out what other activities we have planned for next week!
Preview the latest release of EasyVista’s Service Apps Technology in Booth 403
We welcome you to preview EasyVista’s latest self-help innovations within our proven ITSM platform. Visit us in Booth 403 for a one-on-one look at our latest enhancements, including intelligent self-guided knowledge processes and social collaboration capabilities. EasyVista will also unveil new workflow automation capabilities that allow for easy interactions with 750+ software solutions. EasyVista experts are excited to demonstrate how you can deliver responsive dashboards, self-service and customer portals, or end user apps—without a line of code!
- Tuesday, May 9 – 5:00 p.m. – 7:30 p.m.
- Wednesday, May 10 – 12:30 p.m. – 3:00 p.m.
- Wednesday, May 10 – 5:30 p.m. – 7:30 p.m.
- Thursday, May 11 – 12:15 p.m. – 4:00 p.m.
Win a Google Home
You could be our lucky winner leaving DC with your own Google Home, the voice-activated speaker powered by the Google Assistant! Using simple voice request triggers, Google Home provides real-time answers, plays your favorite music, retrieves your flight information, sets alarms, and integrates with other smart devices for even more capabilities! Be sure to swing by Booth #403 during the show to enter the raffle.
Tweet to let your friends know: Want to win a Google Home at #HDIconf? Enter the raffle in @EasyVista Booth 403
EasyVista speaking sessions
How Villanova Evolved A+ IT Services to Meet High Demand Through Empowerment and Self-Service
Thursday, May 11, 2017 at 7:30 AM – 8:15 AM
- Jill Morrison, Director of Technology Support Services, Villanova University
- Nick Bruns, Assistant Director, UNIT Technology Support Services, Villanova University
Higher Education students are diverse, demanding, and consistently on the cutting edge of technology. Thousands are ‘on- and off-boarded’ each year, bringing an average of 7 devices each. They require exceptional user experience and support and demand immediate access to services from anywhere on campus. Join us at this HDI breakfast briefing and learn how Villanova University’s TechZone support staff & system was able to evolve its Service Management processes to keep pace with this demand, while empowering students through intelligent self-service.
Using Best Practices in Design, Customer Service, and Operations to Wow Users in the Digital Era
Thursday, May 11, 2017 at 1:45 PM – 2:05 PM
- Chris Dunn, Global Director of Product Marketing, EasyVista
There are brands that are synonymous with amazing customer experiences. Whether it be Apple in design, Zappos in customer experience, or IKEA in efficient operations, there are many avenues to wow and delight customers that simply aren’t used in the world of IT support today. Join Chris Dunn, Global Director of Product Marketing, as he explores how to incorporate the principles of good design, fantastic customer service, and efficient processes to deliver a superior customer experience.
HDI Midwest & Northeast Mixer sponsored by EasyVista
EasyVista is proud to exclusively sponsor the HDI Midwest & Northeast Mixer event on Tuesday, May 9th at 7:30pm. This celebration brings together professionals from 21+ local chapters to honor the HDI Midwest Analyst of the Year and Desktop Support Technician of the Year Regional Award Recipients, James Van Poolen and Gregory Litchney. The mixer will feature a cocktail party, networking opportunities, a door prize raffle, and a short awards ceremony. If you’re a member of the Midwest or Northeast regional chapters, make sure to register for the event. Can’t wait to see you there!
Catch the action on social media
Follow us on Twitter at @EasyVista to get real-time updates straight from the show. We’ll be tweeting using the official show hashtag #HDIconf with photos, session live-tweeting, and more!