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Katie McKenna | March 30, 2017

Catch the Webinar Replay: Grow-up! The State of ITSM 2017 - Industry Survey Results!

This week’s webinar, Grow-up! The State of ITSM 2017 - Industry Survey Results, had some of our highest attendance levels ever—proving that ITSM maturity is top of mind for many in IT. If you weren’t able to make it to the live webinar, be sure to check out the replay for the survey results and tips on how to uplevel your ITSM maturity.

Webinar attendees learned some interesting findings from our recent ITSM maturity survey results completed through a third-party data analysis firm. Chris Dunn, EasyVista Global Director of Product Marketing and Gartner Alumn, shared these findings as well as how our data matched up against Gartner’s research.

But he didn’t stop there! Chris provided actionable insights and best practices that organizations can use to boost their ITSM Maturity, while covering topics like:

  • Why the relationship between the business and IT is so strained.
  • The low hanging fruit most organizations are ignoring.
  • The least used but most impactful tools to improving your services.


Watch the Replay Now!


And remember: You can’t improve if you don’t measure! Take the free 15 minute maturity assessment survey to see where your organization falls on the ITSM Maturity spectrum.

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Katie McKenna

Katie McKenna enjoys learning and sharing all things ITSM, IoT, SaaS, and IT Consumerization. She is also an avid reader, pizza enthusiast, and horror movie lover.