Our Blog

Looking to learn about all things ITSM, ESM, Self-Service, Knowledge Management, AI, and more? We've got you covered.

Resource Center

We’re committed to providing resources that help you address all of your ITSM software needs.

Webinars & Events

Stay up to date on our latest ITSM, ITOM or ESM webinars and events now

THE IMPORTANCE OF TOOL 
VENDOR CUSTOMER-CENTRICITY

HOW TO ASSESS VENDOR CUSTOMER-CENTRICITY?

Choosing the right IT service management (ITSM) tool for your organization is a complex process. With numerous factors to consider, it’s easy to get caught up in desired functionalities rather than focusing on achieving the best outcomes and ultimately enhance employees productivity. 

Modern ITSM tool selection has evolved beyond just evaluating features and functionalities. It's now about delivering true value. 

Our eBook delves into a crucial success factor – the customer-centricity of tool vendors.

Discover why this element is vital for ITSM tool success and learn how to ensure your selection process goes beyond the tool capabilities to better understand the focus and approach of the ITSM tool vendor:  download our eBook now! 

Fill the form to download the ebook