Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.
Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.
IT Service Management
IT Asset Management
IT Financial Management
Change & Release Management
Intelligent Knowledge Management
Service Asset & Configuration Management (CMDB)
Research from Enterprise Management Associates (EMA) shows a growing focus on ITSM as a “hub of innovation” within the organization.
By leveraging forward-thinking technologies and processes, IT teams can provide more automated and personalized user experiences, while cutting costs and boosting efficiency. Using a more unified approach to customer support ensures higher adoption rates, and achieves the number one ITSM strategic priority, “improving end-user experiences”.
This EMA white paper spotlights how to streamline work while effectively accelerating ITSM adoption in the face of shifting requirements and needs. You’ll learn:
Download the white paper to see the latest next-gen ITSM best practices, and note EMA’s top five recommendations for more effective ITSM adoption.