This year's EV Connect is going virtual! EV Connect 2020 has adapted into a 1-day virtual summit that demonstrates the resiliency of IT and customer support organizations during critical and shifting times. This year's agenda is focused on how-to, training, and customer use case sessions to demonstrate how to transform critical service functions with a focus on delivering value and improving customer experiences in today’s digital-must world.
Watch the recap video to get a glimpse of last year's event.
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In order to register for the individual sessions, registration for the general session is required.
TIME |
TRACK 1 |
TRACK 2 |
11:00am - 12:45pm ET |
General Session: The EasyVista team will kick things off with a company update, showcase the Then, EasyVista customers will share their own Customer Success Stories:
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1:00pm - 1:45pm ET |
Building the Best Service Catalog Rick Morton from EasyVista will share his real-world experience of helping customers design their service catalogs and discuss best practices on implementing a best-in-class service catalog offering. |
Expanding Service Manager Beyond IT Hear from customers on how they use EasyVista in their organizations including Facilities Management, COVID-19 needs, and non-IT business requirements. |
2:00pm - 2:45pm ET |
Making ITIL Work for You David Shaw of VerisVisalign will share what ITIL can offer your company to make IT perform better while making IT jobs more productive and rewarding. |
Shift-Left with EV Self Help in Bob Rizzo, EasyVista Product Marketing, will discuss how companies are leveraging EV Self Help to implement a Shift-Left approach as remote work becomes more prevalent in today’s workforce. |
3:00pm - 3:45pm ET |
Integrations for Service Manager Marc Lambiotte of American Red Cross will share details on their Jira integration; and Roxann Message of Reynolds describes their Kelverion integration. |
Best Practices for Workflow Design Chris Miller from FMX will share best practices for workflow design, encompassing how to decide what goes into the workflow vs. a business rule. He will demonstrate different purposeful workflows showing varying levels of complexity. |
4:00pm - 4:45pm ET |
Getting Started with Self Help Learn how to kickstart your Self Help project by importing knowledge with just a few clicks of a button. See how subject matter experts can automatically transform existing formatted Word and Excel documents into guided knowledge procedures and FAQs. |
Building a Service App in 45 Minutes Jack Reeder from FMX will speak on the rapid deployment of a Service App and demonstrate app building and connectors. |
5:00pm - 5:45pm ET |
Virtual Agents - Why They're Important & How to Build Them Easily with Self Help Benjamin de Moncan, EasyVista Product Marketing, will discuss the value of implementing a Virtual Agent and demonstrate how easy it is to build and deploy one in your Self Help environment. |
Professional Services Catalog Andrew Reynolds from EasyVista will |
6:00pm - 6:30pm ET |
Panel Discussion: In this panel, we will hear from some of EasyVista’s customers as they share their own experiences and the amazing, innovative, things they have been able to create. This session will provide both a first-look at some of the things EasyVista customers have created, as well as insight into how they were able to use the platform to rapidly deploy these solutions to help their company reduce friction and maintain productivity. |