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2021 Gartner® Critical Capabilities for
IT Service Management Tools

Looking to switch to an ITSM vendor that fits your needs?  

As an addition to the 2021 Gartner Magic Quadrant™ for IT Service Management Tools, we believe that the 2021 Gartner Critical Capabilities for IT Service Management Tools report is one of the best places to start when searching for a new ITSM vendor.   

This Gartner report gives I&O leaders the opportunity to analyze and compare the different ITSM tools on the market based on their organizations’ I&O maturity levels. It includes:  

  • The scores of 11 different ITSM tools and their capabilities
  • 4 use cases based on I&O maturity levels
  • Detailed write-ups of the different ITSM vendors and their product offerings
  • EasyVista’s positioning within Basic Maturity I&O and Intermediate Maturity I&O Use Cases

 If you are evaluating different ITSM vendors, then get a head start and download your complimentary copy today!

Gartner, Critical Capabilities for IT Service Management Tools, Rich Doheny, Chris Matchett, Keith Andes, 21 August 2021
Gartner, Magic Quadrant for IT Service Management Tools, Rich Doheny, Keith Andes, Chris Matchett, August 30, 2021. 
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.  
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. 

Download the Report