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Enhance Digital Workplace Operations with Machine Learning and Automation 

Machine learning and automation are the future. 

We’re not talking Tesla-level robots. We mean practical, daily intelligent automation that makes operating the workplace easier. The type of automation that reduces digital friction.  

This level of automation is on the rise. In fact, Gartner® predicts that “By 2025, 70% of digital workplace service transactions (service request fulfillment and incident resolution) will be supported or completed by automation, up from less than 30% today.” 1 

Does your IT department have a strategy to make this a reality?  

Download the Gartner® Report, Enhance Digital Workplace Operations with Machine Learning and Automation, to learn how to “simplify physical and virtual endpoint management and eliminate low-value tasks by enhancing endpoint management tools with ML-enabled analytics and automation capabilities.”  

With this report, we believe you will learn: 

  • The workplace infrastructures, which will soon be highly automated and self-scaling 
  • How to use the Gartner concept of Intelligence-Driven Experience Automation (IDEA) 
  • Methods to leverage machine learning to automate where human input offers least business value 
  • The skills and roles needed to execute the IDEA model 
  • And more! 

If you are looking to leverage machine learning and automation in your digital workplace, download your complimentary copy of the report today!  

1 Gartner, Enhance Digital Workplace Operation with Machine Learning and Automation, Downes, Stuart; Wilson, Dan; 3 March 2021 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.   

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