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Hoping to shine a light on shadow IT to finally get rid of it once and for all? Agile ITSM can help.
Agile ITSM practices can help streamline the ITSM organization and prevent shadow IT by eliminating overly cumbersome practices. In fact, “By 2023, 80% of ITSM teams that have not adopted an agile approach will find their ITSM practices are ignored or bypassed as a result of more agile ways of working being adopted elsewhere in the organization.”1.
Does your IT team need to break away from an inflexible approach?
Download the Gartner report, 3 Steps to Agile IT Service Management, and learn how to drive cultural change through agile ITSM practices.
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1 Gartner, Gartner Report: 3 Steps to Agile IT Service Management, Mark Cleary, 27 May 2020