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Whether you already have a remote team in place, or this is your “new normal”, one thing is certain: COVID-19 has changed the way IT service desks operate.
Your service desk is being challenged to adapt to new circumstances on a daily basis. They may be inundated with requests with the shift to remote work while I&O leaders are being forced to consider alternative support methods. Do you have a plan to help them rise to the occasion and continue to pivot long after the pandemic ends?
Download Gartner’s Running an Effective IT Service Desk During and After a Pandemic and learn how you can turn the pandemic into an opportunity to change your service desk and prepare to better handle future disruptions, all while handling the day-to-day changes during and after the crisis.
We believe this report will address how to:
Get your complimentary copy of the report today!
Gartner, Gartner Report: Running an Effective IT Service Desk During and After a Pandemic, Chris Matchetl, 17 April 2020