EasyVista and Bomgar Partner to Deliver End-to-End IT Service Management Solutions
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The Combination of IT Service Management and Remote Support Provides Enterprise Organizations With an Efficient Platform to Troubleshoot and Resolve Technical Issues
New York, July 15, 2014 - EasyVista Inc. (www.easyvista.com), a global leader in cloud-based IT Service and Asset Management, today announced a partnership with Bomgar, the leader in enterprise remote support solutions. Together the companies will collaborate on joint sales and marketing opportunities to help enterprise organizations streamline support processes, reduce costs and improve employee productivity. EasyVista has also developed an integration that allows customers to launch and capture the details of Bomgar remote support sessions directly from their EasyVista solution.
Today’s IT environments are complex and require new tools to support multiple platforms, devices, and locations, as well as mobility, the cloud and BYOD initiatives. EasyVista and Bomgar offer new tools to help enterprise organizations make the transition from traditional IT operations management to the reality of disparate systems, complexity and ubiquity.
A software as a Service (SaaS) solution, EasyVista IT Service Management provides a simple, yet comprehensive and highly configurable platform to manage all types of service requests and inquiries. Developed in alignment with the ITIL best practice framework, EasyVista offers an integrated and modular solution that is designed to support a global, multi-timezone and multi-lingual enterprise. In addition to IT, EasyVista can be easily extended to manage workflow automation services across other business functions, such as HR, facilities and customer service.
Bomgar’s remote support solutions enable organizations to securely access and fix nearly any device, running any platform, located anywhere in the world. Designed for the unique challenges of the enterprise, Bomgar’s solutions make remote support more responsive, efficient and secure by removing the barriers between customers and those supporting them.
“Collaborating with Bomgar offers our customers a proven technology solution to zero-in on remote support issues and resolve them quickly,” explained Evan Carlson, Vice President of Sales, USA at EasyVista. “The combination of our EasyVista central platform integrated with Bomgar allows enterprise organizations to proactively manage end-to-end IT operations, saving time and money.”
“EasyVista understands the changing role of IT and offers an intuitive platform that can be easily configured to meet the needs of today’s enterprise organizations,” added Mike Sell, Director of Strategic Alliances at Bomgar. “We look forward to working together and helping support organizations to deliver the most responsive and comprehensive support experience.”
About Bomgar Bomgar is the leader in enterprise remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 8,000 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris, London and Singapore. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.
About EasyVista EasyVista is a global leader in consumerized service management solutions for mid to large-sized enterprises. We help modern CIOs bring consumerized services to market quickly, allowing them to embrace the social, shifting, flattening and emergent realities of today’s digital enterprise. We allow them to become the “Chief Service Provider” that modern organizations require, reducing time-to-market and driving efficiencies across the entire enterprise.
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