EasyVista Announces Significant Higher Education Market Traction—Fueled by Strong Adoption of EasyVista Service Apps
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Mobile-first ITSM solution provider doubles its customer base in the tech savvy college market
EDUCAUSE ANNUAL CONFERENCE—ANAHEIM, CA—October 25, 2016 — EasyVista Inc., a leading provider of service management for IT organizations, today announced it has doubled its base of higher education customers over the past 12 month period. Its higher education customer base now collectively represents approximately 130,000 students, faculty and administrators across North America. Interest in EasyVista among higher education institutions correlates with last year’s release of EasyVista Services Apps, which gives universities the capability to offer students and faculty a mobile app from which they can request IT service, resolve problems and get information via any device.
Universities leveraging the EasyVista IT service management platform include such respected learning institutions as Charles Darwin University, Creighton University, Columbus State University, Fordham University, George Mason University, Gonzaga University, Samford University and Villanova University.
EasyVista announced its growing traction with universities at the EDUCAUSE Annual Conference, where 7,000+ IT professionals and technology providers in the higher education market are gathering to share ideas, discuss challenges and examine trends.
“Higher ed institutions serve the most challenging and diverse set of end users—from today’s modern student to tenured professors and everyone in between,” said Kevin Coppins, EasyVista General Manager, Americas. “Their service management tools need to be both powerful and flexible enough to allow resource constrained IT organizations to provide the highest levels of service for everyone, from the provost to incoming freshmen."
Gonzaga University: “We are looking forward to leveraging EasyVista Service Apps. It provides a more effective way for our customers to submit requests and issues in a way that fits their needs rather than ours—meeting them where they are.” –Roger Cummings, Project Manager/Business Analyst, Information Technology Services, Gonzaga University
Villanova University: “By leveraging EasyVista ITSM, we have created efficiencies to improve the student, faculty and staff support experience. We are streamlining workflows, improving customer experience and greatly scaling the number of clients we can serve through intelligent self-service and rapid resolution.” –Nick Bruns, Assistant Director Technology Support Services, Villanova University
Creighton University: “We’ve received very positive feedback from students and faculty alike about our mobile service offering with EasyVista Service Apps. They appreciate having one single place to go for a range of service needs.” –Robert Aki, IT Director-Client Support Services, Creighton University
About EasyVista’s Mobile-First Service Management Platform
The EasyVista Service Management solution is comprised of three important components. At the foundation is Service Manager, a comprehensive service management platform for IT professionals to manage the entire service management lifecycle. Layered on top is Apps Builder, an intuitive interface for IT professionals to build service apps using codeless configuration. Lastly, Service Apps enables employees or other end users to resolve problems, get information and request service anytime via any device. EasyVista is available as a SaaS or on-premise solution.
EasyVista is reinventing service management for the mobile user — making it easy to deliver and easy to use. EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users — without a single line of code. The only solution on the market that is purpose-built as a mobile-first experience, EasyVista helps 1,000+ enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management and reduce and control the total cost of service delivery. With more than 20 years in service management, EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. Headquartered in Paris and New York, EasyVista is traded on the French stock exchange as ALEZV:EN.