EasyVista Customer Satisfaction Ratings Surge in G2 Crowd’s Spring 2016 Service Desk Grid Report
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Significant increases in customer satisfaction and market presence show enterprise buyers continue to embrace EasyVista’s mobile-first approach to service management.
HDI 2016 Conference & Expo – April 12, 2016 — EasyVista Inc., a leading provider of service management for IT organizations, today announced that its customer satisfaction and market presence ranking as a “High Performer” in the just-released Spring 2016 Service Desk Grid℠ Report by G2 Crowd has risen significantly from its high ranking in the previous report for Summer 2015.
G2 Crowd, the world’s largest software review platform, leverages crowd-sourced reviews from software buyers to determine ratings of vendors and their products. Known by some as the ‘Yelp’ of high-tech, these user community ratings and firsthand reviews are aggregated with data from online sources and social networks, making G2 Crowd’s rankings uniquely useful for enterprise IT and business decision-makers.
EasyVista was evaluated in the Service Desk software category that includes vendors that provide a ticketing platform for IT service management. The new G2 Crowd Service Desk Grid Report shows EasyVista has risen significantly in the “High Performer” quadrant, outpacing nearly all other providers:
Customer satisfaction increased by a full 15 points.
Market presence increased by seven points.
94% of users gave EasyVista four or five stars (out of a possible five stars).
91% of users stated they believe EasyVista is headed in the right direction.
G2 Crowd’s Executive Summary noted, “users enjoyed the ability to easily create, assign, and track a custom IT process with the workflow functionality.” They also “enjoyed the codeless workflows because it allows administrators a higher level of flexibility when customizing the platform and creating automated processes.”
Here is a sample of the most recent quotes from EasyVista’s enterprise customers:
“We've been able to get a better gage of the types of requests/incidents that our Service Desk is dealing with. This has allowed us to make better decisions on onboarding, training materials and understand how we can continually improve service to our clients.”
“The company's vision and commitment to customer success positions it at the top of the field and makes for a happy and engaged client base. The product is easy to use and ITIL aligned, making for easy to achieve service management improvements.”
“Give this product a try. If you need to be able to make quick changes to the system, without the need for a programmer, or SQL guru, you can do that with EasyVista. You will become more agile and it will help you to better define your processes.”
“G2 Crowd’s recent service desk software report features EasyVista as a high performer on the Grid,” said Marty Duffy, director of research for G2 Crowd. “Verified user-reviews have denoted a high level of satisfaction with EasyVista, providing the product with a four or five-star rating 94 percent of the time. Nine out of 10 reviewers indicated that this product is headed in the right direction.”
“The G2 Crowd report is based on enterprise decision-makers’ real-world experience, and that makes EasyVista’s increases in customer satisfaction and market presence very exciting for us,” added Kevin Coppins, EasyVista General Manager, North America. “These rankings show that our customer-centric, mobility-first strategy is paying off for our customers.”
EasyVista offers the world’s only service management platform built from the ground up as a mobile experience. Industry research clearly shows that mobility has rapidly become one of the most important selection criteria for business IT buyers in every industry. The consumerization of IT, and the growth in bring-your-own-device policies, mean that service management much be delivered to end users on the devices of their choice. EasyVista was the first service management solution provider to recognize this key fact – and mobility is proving to be the X-factor in service management today in how companies deliver elegant services to the array of mobile devises their users rely on every day.
Don’t Miss EasyVista at HDI in Orlando
EasyVista is a platinum sponsor of HDI 2016 Conference & Expo in Orlando, FL on April 12-15, 2016. Drop by Booth #310 to see the latest innovations in service management. On April 14th at 1:20 PM - 1:40 PM, John Pugh, Director, Solutions Consulting, EasyVista, will present Service Delivery - Easy to Use, Easy to Deliver.
EasyVista is reinventing service management for the mobile user — making it easy to deliver and easy to use. EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users — without a single line of code. The only solution on the market that is purpose-built as a mobile-first experience, EasyVista helps 1,000+ enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management and reduce and control the total cost of service delivery. With more than 20 years in service management, EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. Headquartered in Paris and New York, EasyVista is traded on the French stock exchange as ALEZV:EN. For more information, visit www.easyvista.com, and follow us at @EasyVista.
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Julia Glenister (415) 459-3688 firstname.lastname@example.org
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