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August 22, 2013

EasyVista, Inc. Positioned in the 2013 Gartner Magic Quadrant for IT Service Support Management

EasyVista, Inc. (www.easyvista.com) announced today that it has been positioned in the Gartner Magic Quadrant for IT Service Support Management for 2013.

NEW YORK, August 22, 2013 - The Magic Quadrant provides a graphical depiction of ITSSM leaders based on their completeness of vision and ability to execute.

The criterion for inclusion in the 2013 Magic Quadrant for ITSSM is strictly defined.  Only those vendors who meet the ITSSM process functionality, licensing models, mobile functions, meet annual revenue requirements and provide qualified customer references are positioned.

“We are delighted with this prestigious position and what we believe to be a positive move in the 2013 Gartner Magic Quadrant. We remain committed to being one of the most pragmatic and ‘Easy’ to use pure web-based ITSSM solutions on the market”, said Andrew White GM & EVP.

According to Gartner, “The IT service desk function continues to grow and mature, resulting in the ITSSM tools market's emergence.  …However, in the ITSSM tool market, product selection criteria are more focused on enabling the tool to evolve to keep pace with new technology and user demands. In addition to the usual IT service desk criteria, the ITSSM tools will focus on how the various features of tools integrate from the perspective of people, process and technology.”

In order to keep pace with new technology and user demands, EasyVista places intense focus on ensuring the administrative and integration functionality is agile and requires no coding in order to easily support today’s mobile, global and ever-changing workforce.  In addition, EasyVista is renowned for their advanced Business Intelligence engine which offers powerful “what-if” simulations, benchmarking and IT performance dashboards without complicated data mining.

About EasyVista:
EasyVista Inc., a leading provider of IT Operations Management software, has more than 20 years of experience as a pure player in the IT Management space.  The company has a direct presence around the world with offices in the US, Canada, France, UK, Italy, Spain and Portugal.  EasyVista is quoted on NYSE Alternext exchange.

Gartner, Inc., Magic Quadrant for IT Service Support Management Tools, Jarod Greene, Jeffrey M. Brooks, August 20, 2013.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Contact:  press@easyvista.com