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Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

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September 05, 2019

EasyVista Positioned in Gartner Magic Quadrant for IT Service Management Tools for Eighth Year Running

EasyVista recognized for completeness of vision and ability to execute

NEW YORK--EasyVista Inc., a leading provider of intelligent service automation solutions, today announced it was included in the 2019 Gartner Magic Quadrant for IT Service Management Tools. EasyVista was positioned among ten companies in the Magic Quadrant, research that profiles vendors in the enterprise IT Service Management (ITSM) tool market to help I&O leaders judge how these providers align with their current and future roadmaps. This is the eighth straight year EasyVista has been positioning in the MQ for ITSM tools. EasyVista was recognized in the Gartner report for its ability to execute and completeness of vision.

“We believe that the introduction of Self-Help technology, continued ITSM tool innovations and strong sales execution have led to EasyVista being included in Gartner Magic Quadrant for ITSM Tools this year,” said EasyVista’s SVP of North America and CMO John Prestridge. “Our vision is to encourage and drive service automation to support a rapidly transforming workplace, and we are very proud to again be recognized in the report amongst other selected ITSM leaders.”

“EasyVista’s Self Help solution has offered clients significant cost savings and increased user satisfaction through improved self-service capabilities,” added Prestridge. “However, it has also helped to attract new ITSM customers into EasyVista’s pipeline – a major component of our strong revenue performance.”

To download a complimentary copy of the full 2019 Gartner Magic Quadrant for ITSM Tools report, visit: 2019 Gartner Magic Quadrant for IT Service Management Tools.

Gartner, Magic Quadrant for IT Service Management Tools, Rich Doheny, Chris Matchett, Siddharth Shetty, 29 August 2019. The report was previously titled Magic Quadrant for IT Service Support Management Tools.

About EasyVista

EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500+ enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.

Learn more at www.easyvista.com

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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LEWIS for EasyVista 
Diandra Binney 
Diandra.Binney@TeamLewis.com