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EV Press Releases

August 21, 2018

EasyVista Recognized in Gartner Magic Quadrant for IT Service Management Tools for Seventh Consecutive Year

EasyVista continues to improve ability to execute and its completeness of vision in 2018. 

NEW YORK (August 21, 2018) EasyVista Inc., a leading provider of service management for IT organizations, today announced it was included in the 2018 Gartner Magic Quadrant for IT Service Management (ITSM) Tools. EasyVista was selected as one of nine companies to be included in the Magic Quadrant, representing a select group of companies offering ITSM platforms that meet enterprise requirements.

“Enhanced offerings and ongoing investment in innovation contributed to being recognized in the Gartner Magic Quadrant for ITSM Tools,” said EasyVista CMO John Prestridge. “Our vision to ignite digital transformation and drive best-in-class employee experiences set us apart in the ITSM industry, and we are very proud to be recognized for the seventh straight year in the report.”

EasyVista is recognized in the Gartner report for:

  • The acquisition of Knowesia, which has positioned the company well for future digital workplace and virtual agent capabilities by providing it with an established knowledge management tool
  • More than doubling of the number of out-of-the-box ITOM integrations in 2017 to better address the needs of upper-intermediate to advanced maturity I&O customers
  • Its EV Service Manager platform, which can run on-premises and via SaaS, making the installed customer base uncommonly well-balanced across both modes

“The acquisition of Knowesia last year and the integration of EV Self Help into our ITSM platform provides our customers with a unique opportunity to drive down costs and provide an engaging employee self-service experience,” added Prestridge. “Augmenting the employee experience with easy access to knowledge flows that guide staff through task-specific requests, from fulfilling service requests to answering questions, can eliminate up to 30 percent of service desk calls.”

To download the full 2018 Gartner Magic Quadrant for ITSM Tools report, visit: 2018 Gartner Magic Quadrant for IT Service Management Tools.


About EasyVista
EasyVista simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise. The EasyVista IT service management platform was created to help companies automate and personalize service delivery to improve IT efficiency and increase staff productivity. Today, EasyVista helps 1,200+ enterprises around the world radically improve service user experience, dramatically simplify and accelerate service creation, and reduce the total cost of IT service delivery. EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. Headquartered in New York and Paris, EasyVista is a rapidly growing global software company. 

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Press Contact
Rebecca Deutsch 
LEWIS for EasyVista
+ 1-914-844-6245