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New report shares recommendations for improving business agility, employee experience, process automation and reducing costs
Stemming from the four key priorities, the report shares seven recommendations to think about when investing in ITSM to drive digital transformation:
“The results of the report validate our experience working with hundreds of enterprise customers worldwide with ITSM automation at the center of digital transformation,” said John Prestridge, Chief Marketing Officer at EasyVista. “Employee experience, the ability to make ITSM processes more agile, reduction of service delivery and support costs, and improved best practices for governance, security, and compliance are areas where we have seen impeding digital transformation progress in the past. These findings reiterate the emphasis businesses are putting behind improving these areas by having the best ITSM systems for the future. The powerful combination of our proven service management platform and the ability to deliver exceptional employee and user experiences with self-help and smart automaton capabilities enable our customers to ignite digital transformation with cost effective delivery of services and support.”
For more information, please visit easyvista.com.
To download IDC’s report, please click here.
About EasyVista
EasyVista simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise. The EasyVista IT service management platform was created to help companies automate and personalize service delivery to improve IT efficiency and increase staff productivity. Today, EasyVista helps 1,200+ enterprises around the world radically improve service user experience, dramatically simplify and accelerate service creation, and reduce the total cost of IT service delivery. EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. Headquartered in New York and Paris, EasyVista is a rapidly growing global software company.
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