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EV Service Manager

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Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

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EV Press Releases

August 29, 2019

EasyVista Reports Strong Growth in ITSM Market for H1 of 2019

Company performance reflects customer demand for intelligent service automation solutions

NEW YORK – August 29, 2019 – EasyVista Inc., a leading provider of intelligent service automation solutions including ITSM and Self Help, recently announced company results for its H1, which ended on June 30, 2019. EasyVista experienced continued global growth throughout the first half of 2019, reporting a strong 28% growth in recurring revenue over the same period in 2018.

“The first half of 2019 has once again highlighted the leading role EasyVista has played in our customers’ digital transformation efforts,” said Sylvain Gauthier, co-founder and CEO of EasyVista. “The business value of automating digital experiences to better engage employees and connect with customers leveraging our Self Help and ITSM tools is central to digital transformation success and allows us to solidify ourselves as a major global intelligent service automation player for both the enterprise and mid-sized companies.”

Throughout its H1, EasyVista reaffirmed its success in the public sector by gaining a significant number of new customers, highlighted by the company’s new relationship with the United Nations (UN) as part of its World Food Program framework. In addition, in the private sector, EasyVista continued success by adding a several new customers.

EasyVista’s prospects remain positive for the second half of the year, driven by the success of its expanded solution offerings and the rapidly evolving ITSM market. In particular, the company will continue to capitalize on the success of its Self Help solution, which offers substantial cost savings and productivity gains for support services through automating digital-first self-service channels.

Looking ahead to its EV Connect 2019 events in the fall, EasyVista will present its service automation technologies, and notably its advances in AI and the virtual agent solution, to audiences across the globe. EV Connect is devoted to the company’s current and prospective clients around the world, and will begin in North America in October and end in Paris at the end of November.

For more information about how EasyVista is transforming IT service in enterprises today, please visit www.easyvista.com.

About EasyVista

EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help. Leveraging the power of ITSM, Self-Help, AI, and Micro Apps to create customer-focused service experiences, EasyVista has helped companies improve employee productivity, reduce operating costs, and increase customer satisfaction. Today, EasyVista helps over 1,500+ enterprises around the world to accelerate change, empowering leaders to better serve their employees and customers across financial services, healthcare, education, manufacturing and other industries.

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LEWIS for EasyVista 
Diandra Binney 
Diandra.Binney@TeamLewis.com