EasyVista Streamlines IT Operations, Improving the IT Service Experience with Enhancements to the EasyVista Service Management Platform
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New release accelerates the detection and resolution of IT issues and the creation of services apps
NEW YORK, NY – November 1, 2016 — EasyVista Inc., a leading provider of service management for IT organizations, today rolled out a new release of its platform focused on Service Apps, the company’s intuitive interface for IT professionals to build IT apps and portals using codeless configuration. This new version offers a number of enhancements to help companies quickly detect and resolve the root cause of service issues and accelerate the creation of service apps—both of which ensure faster service delivery for end users. Customers are seeing measurable improvements in their service delivery metrics with these new capabilities.
“As technology makes its way across the enterprise, the opportunity for IT problems to trigger service management issues grows exponentially,” said Jamal Labed, COO, EasyVista. “With these newest capabilities, our customers experiencing this trend can now galvanize their teams and more rapidly discover and resolve issues before the business impact occurs. This will streamline, integrate and enhance their mobile operations providing a superior service experience.”
Service management can be impacted by all kinds of IT operations issues—from obvious problems such as a faulty server and poor network performance to less discernible challenges such as small spikes in performance that would otherwise go undetected. With these new capabilities, EasyVista is seeing early customers cut issue detection and resolution times and accelerate app creation cycles considerably.
“IT organizations are looking for faster ways to create and manage services, and to drive down the costs of doing so,” said Chris Marsh, Research Director with 451 Research. “By creating a tighter partnership between IT development and operations teams, EasyVista creates an environment that is more conducive to extending the kind of service employees and other end users expect and deserve.”
Support for IT Organizations’ Move to DevOps The latest release supports the migration to a DevOps culture within the IT organization. Enhancements include the following:
New connectors link EasyVista to leading IT operations and development solutions so service issues can quickly be traced to their root causes. Connectors are available for:
Splunk (Real-time IT operational intelligence)
Trello (Project and task management)
FreshDesk (Customer support)
BugZilla (Software bug-tracking system)
New data sharing capabilities provide seamless access to critical IT systems from directly within EasyVista, facilitating rapid trouble-shooting.
New template builder enables IT developers to create new service apps by cloning and modifying existing widgets, reducing the time it takes to launch an app and making it easier for line of business owners to build their own vertical apps.
New rest-based integration builders create custom integrations between EasyVista and other critical applications so companies can bring service management capabilities together with other systems that have the potential to impact service delivery.
“EasyVista is making it easier for our operations and development teams to work collaboratively,” said Allen Sandy, Sr. Principal, Director of I.T., Geosyntec Consultants. “We’re excited to use these new integrations to bring otherwise separate tools together to drive greater value for our end users.”
For more information, contact EasyVista Sales at 888-398-4876.
About EasyVista’s Mobile-First Service Management Platform
The EasyVista Service Management solution is comprised of Service Manager and Service Apps. Service Manager is the foundation and comprehensive service management platform for IT professionals to manage the entire service management lifecycle. Service Apps enables end users to resolve problems, get information and request service anytime via any device. Service Apps also includes an intuitive interface, Apps Builder, for IT professionals to build service apps using codeless configuration. EasyVista is available as a SaaS or on-premise solution.
EasyVista is reinventing service management for the mobile user — making it easy to deliver and easy to use. EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users — without a single line of code. The only solution on the market that is purpose-built as a mobile-first experience, EasyVista helps 1,000+ enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management and reduce and control the total cost of service delivery. With more than 20 years in service management, EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. Headquartered in Paris and New York, EasyVista is traded on the French stock exchange as ALEZV:EN.