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March 16, 2016

EasyVista’s Mobile-First Strategy Embraced Worldwide as the Mandate to Mobilize Service Management Becomes Urgent

Mobility is the imperative of service management in 2016, fueling growth and continued innovation of the only enterprise platform of its kind built for the mobile era.

NEW YORK, NY – March 16, 2016 — EasyVista Inc., a leading provider of service management for IT organizations, today announced that its mobile-first approach to service management is being embraced by enterprises across every industry. With more than 1,000 enterprise customers worldwide, more than 6 million users and a 98% retention rate, EasyVista offers the world’s only service management platform built from the ground up as a mobile experience. As enterprise mobility requirements have increased in recent years, the expansion of EasyVista’s customer base reflects the demand of enterprises requiring new capabilities enabling IT to deliver service management to their enterprise mobile users.

“Since long before the first iPhone in 2007, we were innovating a mobile-first, customer-centric approach within our service management platform,” said Jamal Labed, EasyVista’s founder and Chief Operating Officer and President of Tech In France (the #1 professional organization representing over 400 software publishers in France). "Our greatest reward is that today we are uniquely built to help our customers meet the mobile mandate they urgently need now, as well as building on those successes for future expansion.”

“More IT decision-makers are thinking mobile-first. Our 2016 Trends in Enterprise Mobility survey found that for the first time, 40% more companies are planning to prioritize the mobilization of general business apps over the next two years than those just prioritizing mobilizing field and sales teams,” said Chris Marsh, Research Director for Enterprise Mobility at 451 Research, in the paper “2016 Trends in Enterprise Mobility. “IT leaders need to look for vendors that are mobile-first ready."

Global Customer Wins In H2 2015

In the second half of 2015, the company’s mobile-first approach to service management landed EasyVista customers in key industries spanning higher education, financial services, public sector, manufacturing, and more. Just a few of these include:

  • North America: CBL & Associates, Freeman Company, Loto-Quebec, Wieden + Kennedy, Youth Villages, Boulder Valley School District, Creighton University, The Martin Agency and Preformed Line Products
  • Europe: Accaieria Beltrame, Banco Comercial do Atlântico, Banque Public d'Investissement, Conseil Régional Midi Pyrénées, Conseil Général des Hauts de Seine, DIA Supermercados, Eram, Federação Portuguesa de Futebol, Ineo Digital, Kuehne + Nagel, Norauto and Oesía Colombia

“Mobile-first has become a key buying criteria for companies in every industry, and it played a key role in nearly every customer win in the past six months,” said Kevin Coppins, EasyVista General Manager, North America. “Never before has IT been more affected by end users’ service expectations. The X-factor in service management today is how companies deliver elegant services to the array of mobile devices their users rely on every day.”

What Customers Are Saying

“EasyVista’s vision and world-class technology fit our high standards, including one-click mobile access to any enterprise service for tens of thousands of end users.” Fernando Oliveira, VP of Client Services, Wireless Analytics

“One of our goals was to increase productivity for users who needed access to service on all types of mobile devices. Deeply-rooted in mobile enablement, EasyVista’s technology aligned well with our own progressive IT strategy.” Raphael Helion, CIO, PwC–France

“EasyVista enables us to automate and manage service management for our highly mobile students, many of whom rely on up to eight different devices throughout the day.” Roger Cummings, Project Manager, Gonzaga University

“EasyVista not only addresses our IT service requirement; it enables us to provide users with self-service capabilities from our marketing, legal and finance departments as well.” Russel Jesski, IT Director, FCCI

EasyVista Platform Innovations in H2 2015

Service Apps: Easy to Use with Mobile-First: The company enhanced its Service Apps for end users to resolve problems, get information and request service—anytime via any device. This includes enhanced and simplified deployment methods, new and enhanced mobile widgets and thousands of small enhancements that create simple and efficient apps on smartphones and tablets.

Apps Builder: Easy to Configure with Codeless Configuration: EasyVista also advanced its codeless App Builder, an intuitive, interface for IT professionals as well as HR, Facilities, Customer Care and any line of business leaders to build service apps without a line of code. These innovations include a new theme builder to simplify the building of consistent, elegant mobile apps and easy integration with third-party web services via a REST API.

Service Manager: Comprehensive Service Management: The company enhanced Service Manager for IT professionals to manage the entire service management lifecycle, with updates that include a new graphical workflow editor, and enhanced codeless customization options and controls.

EasyVista Builds Momentum

EasyVista achieved additional company metrics that indicate its mobile gamble is paying off:

  • 100% revenue growth over the past 4 years.
  • 25% average growth for SaaS globally, including 71% in North America in 2015.
  • More than 6 million SaaS end-users worldwide.
  • 98% customer retention rate in 2015 – and 90+% over the past 3 years.
  • Strong sales in the industry sectors of banking, insurance, manufacturing, professional services, public sector, IT outsourcing and technology.

About EasyVista

EasyVista is reinventing service management for the mobile user — making it easy to deliver and easy to use. EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users — without a single line of code. The only solution on the market that is purpose-built as a mobile-first experience, EasyVista helps 1,000+ enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management and reduce and control the total cost of service delivery. With more than 20 years in service management, EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. Headquartered in Paris and New York, EasyVista is traded on the French stock exchange as ALEZV:EN. For more information, visit www.easyvista.com, and follow us at @EasyVista.

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Press Contact

EasyVista Inc.
Julia Glenister
(415) 459-3688
easyvista@jagwiregroup.com