Crowd-sourced Evaluation of B2B Software Places Priority on Customer Voice
NEW YORK, NY - AUGUST 25th, 2015 – EasyVista Inc., a global leader in consumerized service management, today announces the company was ranked as a High Performer by G2 Crowd, the world’s leading software review platform. The Grid℠, created from G2 Crowd’s software review platform, factors in customer satisfaction reported by users, along with vendor market presence determined from social and public data to rank products. The Summer 2015 report is based on more than 240 reviews written by business and customer service professionals. Rather than depending on annual “think tank” reports, G2 Crowd has opened the door to real world, fully verified user feedback and commentary when making big business decisions. Known for the consumerization of the B2B software purchase process, G2 Crowd is building a community of IT and other business technology users committed to sharing their experiences so that others like them might benefit from their lessons learned.
Across the board, from healthcare to higher education to wireless to government and technology industries, verified EasyVista customers believe their investments were well placed, and are bullish on staying ahead of the IT consumerization curve:
“If [you’re] looking for a great partner who will work with you to understand the business needs and assist with the setup and customizations at a low costs compared to other major ITSM tools then choose EasyVista.”
“[EasyVista’s] tool is essential to the way we manage IT and has allowed us to fulfill our vision of service management. This is an instrument to start a transformation in your organization.”
“EasyVista offers us a new way to measure SLA and OLA's that is more meaningful to our business stakeholders.”
“EasyVista allows non-programmers to make changes to workflows, the interface, reports, etc. Basically we have the power now to control our environment. EasyVista will also allow other business services groups to utilize the tool (Finance, Payroll, Marketing, Facilities, Legal, HR).”
“The best part is that EasyVista refines our processes so you can actually visualize what is happening when they are translating it to their workflows.”
“EasyVista's new Service Apps front end appears to be an amazingly easy tool to use and should enhance their product even further.”
“To date our biggest limitation has been our own imagination with regard to how EasyVista can solve a given problem.”
"While EasyVista received relatively strong scores across the board, it stood out to users in several areas: ease of doing business with and meeting users' requirements," said Tim Handorf, co-founder and president at G2 Crowd. "Many users seemed to appreciate EasyVista's 'codeless philosophy'; reviewers wrote this made the product more flexible, and easy to configure and administer."
Service desk products, as defined by G2 Crowd, are ticketing platforms for IT service management (ITSM). They serve as a single point of service within a company so that employees using IT solutions can receive help when issues arise. EasyVista takes a holistic view of the service management landscape, noting that the realities of consumerization, shadow IT and the Internet of Things are forcing an “outside in” approach to corporate IT. Traditional help desks are already answering calls to support everything from medical devices to temperature tags to HVAC controls. In order to harness the opportunities created by these very real trends, EasyVista is actively partnering with CIOs to help them transform into CSPs (Chief Service Providers).
“Social networks are where consumers and corporate buyers alike search for the real story about the products and vendors they should consider,” stated Kevin Coppins, general manager, Americas for EasyVista. “We applaud G2 Crowd for creating a forum for honest, real-time feedback, bringing the true voice of the customer to the enterprise software conversation. We are honored to be ranked a High Performer by our clients and we will continue to work hard to listen and to deliver on our promises.”
G2 Crowd, the world’s leading business software review platform, leverages its 37,000-plus user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to G2Crowd.com.
EasyVista Inc., a global leader in consumerized Service Management for the mid to large-sized enterprise, has more than 25 years of experience as a pure player in the service management space. EasyVista designs and develops innovative Enterprise Apps Store solutions, empowering organizations with the technology to deliver a wide range of IT & non-IT services to their employees, suppliers or customers with the same ease of use as a consumer Apps Store (Apple, Google, etc.) The company has a direct presence around the world with offices in the US, Canada, France, Germany, UK, Italy, Spain and Portugal. EasyVista is quoted on NYSE Alternext exchange. For more information, visit www.easyvista.com and follow @EasyVista.
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