Gonzaga University Selects EasyVista to Improve the Campus Service Experience
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IoT drives need for Automation and Self-Service Capabilities for ‘Zags’ Students and Faculty.
NEW YORK, NY – FEBRUARY 16th, 2016 – EasyVista Inc., a global leader in mobile-first service management and SaaS Business Apps, today announces that Gonzaga University’s 9,000 students and faculty are greatly benefiting from the much needed automation and self-service aspects of EasyVista’s service management solutions. Gonzaga University, ranked as the #4 West Regional University by U.S. News & World Report, was glad to replace BMC’s “too flat for us” Service Desk Express solution that would soon become un-supported. Gonzaga University, like many bustling college campuses, continues to become more and more of an IoT hot bed stretching and straining the IT network like never before.
“IoT is hitting us pretty hard these days,” said Roger Cummings, Project Manager, Gonzaga University. “Students used to show up with a laptop and cell phone and now it’s a combination of X-Box, TV, printer, even their Nike shoes and their FitBit fitness tracker and wireless speakers are showing up on the network; upwards of eight devices are not uncommon on campus. We are thrilled to have the peace of mind that EasyVista brings by automating and managing these modern-day campus Service Management challenges.”
Service Management Progression - From Flat to Automated to Self Service
Gonzaga University was at a Service Management crossroads with BMC ending support for Service Desk Express. The University needed a more robust and flexible Service Management and ITIL compliant solution that would be dynamic enough to handle the wide variety of requests coming from thousands of students and faculty. With this in mind, the University put together a 30-person blue ribbon panel to find the best solution within budget. ServiceNow was eliminated because they could not follow the RFP process and “too aggressive” sales tactics. BMC and Cherwell were also considered, however, EasyVista’s ease-of-use and first class customer support made all the difference in being selected to help automate Gonzaga University’s service management efforts. EasyVista immediately proved their worth by successfully deploying during a small summertime window. With EasyVista up and running, Gonzaga now benefits from the following:
Multiple workflow automations decreases time and effort required for change management, distance learning and purchasing processes.
Self-service portal saves time and eliminates duplicate tasks and actions related to all service management duties.
Increased levels of data science and questionnaire feedback provide powerful insight into how well resources, ticketing and incidents are being managed.
Greater transparency into Service Management with the ability to perform service-based-costing, enabling a more mature service organization
“Silicon Valley might be famous for birthing new technology, but it’s the college campus that stretches and tests our tech mettle and Gonzaga University is a great example of an IT organization determined to go the extra mile for its students and faculty,” stated Kevin Coppins, General Manager, Americas at EasyVista. “We are thoroughly enjoying our partnership with Gonzaga as we help them automate and transform student services into one of a self-service culture moving forward.”
EasyVista is reinventing service management for the mobile user—so it’s easy to deliver and easy to use. EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users—without a line of code. The only solution on the market that is purpose-built as a mobile-first experience, EasyVista helps 1,000+ enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management, and reduce and control the total cost of service delivery. With more than 20 years in service management, EasyVista serves companies like Nestles, Barclays, Kaiser Permanente, Sony, Virgin Media, Lockheed Martin, Schneider Electric, Toshiba, L’Oreal, IBM, and the Los Angeles Police Department. Headquartered Paris and New York, EasyVista is traded on the French stock exchange under the ticker: ALEZV:EN.