EasyVista SaaS Cloud to Drive Efficiencies for OTD’s IT Service Desk Offering
New York, NY – November 15, 2011 - EasyVista Inc ., member of the Staff&Line Group, a global SaaS IT Service and Asset Management provider, today announced it was selected by leading Managed Service Provider, OneTouch Direct (OTD) for its IT Service Management outsourcing offering needs.
The EasyVista MSP solution combines comprehensive service management, service catalog, service desk and asset management functionality delivered through the cloud, multi-tenant configuration, ITIL framework and advanced reporting to deliver rapid deployment and measurable benefits.
"After a careful evaluation of many SaaS IT Service Management solutions, we selected EasyVista as the most robust solution based on functionality, agility and flexibility," said Scott McKinley, OTD, VP Services and Business Development. “OTD plans to standardize its managed IT Service desk offering and attach additional value to client solutions through the use of the EasyVista MSP solution for its growing base of North American clients.”
“We are excited to welcome OTD to the EasyVista MSP community,” said EasyVista. “MSP’s around the world turn to EasyVista for our powerful SaaS Cloud solutions to support their requirements to offer reliable, scalable and cost effective managed IT services.”
OTD is a North American-based company providing strategic contact center solutions for profitable customer relationships in both the US and Canada. Founded in 1998 by Ron Benson, OTD’s approximately 1,500 employees provide support in English, French and Spanish from the company’s four locations (three in Tampa, Florida; one in St. Catharines, Ontario). Its focus is primarily on inbound/outbound sales, customer care, customer retention and IT Service Desk solutions.. The company is privately held. For more information, visit www.onetouchdirect.com.
About EasyVista, Inc.:
A global provider for more than twenty years, EasyVista enables organizations to concentrate on their core business while improving the quality of service delivered to end-users and reducing IT Management costs. EasyVista’s integrated IT Service Management and Asset Management solutions span the entire service lifecycle, PinkVERIFY™ certified on all 15 ITIL. Through its codeless approach, EasyVista ensures agile customization, rapid deployment, and seamless upgrades resulting in drastic TCO reduction. EasyVista provides SaaS and on-premise solutions for customers in more than 20 countries with a direct presence in the US, France, UK, Italy, Spain, Portugal and over 60 certified partners worldwide. Visit www.easyvista.com or follow us on twitter @easyvista for more information.