According to Gartner, “application leaders for customer service are having to address both shifting customer and employee demands, and the complexity introduced by technology.”1
Businesses are responding to these challenges by consolidating customer service and support technologies to focus on opportunities that support the customer service journey.
In this Gartner report, we believe you will learn more about:
As Gartner states, “without personalized, effortless and contextualized customer service and support, it’s impossible to provide a great customer experience.”2
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1, 2 Gartner, Gartner Report: 2019 Strategic Roadmap for Customer Service and Support Technologies, Brian Manusama, Simon Harrison, Jim Davies, Drew Kraus, Steve Blood, Olive Huang, Jim Robinson, Nadine LeBlanc, 7 May 2019
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