Cloud-based ITSM has never been in more demand. The benefits of using functions as a service are compelling. Done right, SaaS delivers scalability, cost efficiency, and performance. Seeing this, many vendors have responded by quickly offering SaaS versions of their products.
Yet, buyer beware. Not all SaaS is created equal. Investing in the wrong SaaS-based solution can leave your IT organization exposed and cripple the lifeblood of IT including the service desk.
Watch this webinar replay to learn the Top 10 Evaluation Criteria you must know in selecting a SaaS-based ITSM solution.
Take away all you need to evaluate smartly, including: