The workforce is changing, and the expectations of experience and service are higher than ever for the service desk. At the same time, disruptive technologies are becoming available that enable service desk transformation to support the future of work.
With the ever-growing amount of tickets coming to the service desk and the pressure to do more with less, service desk managers need to stay abreast of major trends that are impacting how they can deliver better service.
In this webinar, we'll discuss 3 major service desk trends that every service desk manager needs to know:
- Death of the self-service portal
- Rise of AI-powered support
- Revival of knowledge management
This webinar will present industry metrics and strategic approaches for building a modern service desk that drives significant ROI for the organization.
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