Search

EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

New Gartner Report

Design IT Self-Service for the Business Consumer

Our Value Depends On Our Customers' Success

Learn more about how EasyVista partners with your company to deliver on ITSM goals.

Customer Resources

Support

Community

Wiki

EV Connect 2019

EasyVista's user conference took place on October 1-2, 2019 in Austin, Texas!

All Resources

We’re committed to providing resources that help you address all of your ITSM software needs.

Customer Stories

Case Studies

The Latest on EV

Stay up to date on the latest news and events for EasyVista.

45-Minute Webinar:

3 Disruptive Service Desk Trends in the Digital-First Era

 

The workforce is changing, and the expectations of experience and service are higher than ever for the service desk. At the same time, disruptive technologies are becoming available that enable service desk transformation to support the future of work.

With the ever-growing amount of tickets coming to the service desk and the pressure to do more with less, service desk managers need to stay abreast of major trends that are impacting how they can deliver better service.

In this webinar, we'll discuss 3 major service desk trends that every service desk manager needs to know:

  • Death of the self-service portal
  • Rise of AI-powered support
  • Revival of knowledge management


This webinar will present industry metrics and strategic approaches for building a modern service desk that drives significant ROI for the organization
.

Speakers:

stephen-mann-shadow-1Stephen Mann
Line
Principle Analyst & Content Director, ITSM.tools

John
John
Prestridge
Line
SVP of North America & CMO, EasyVista

Watch the Replay