Synergy ITSM's Kent Shiver shares best practices for service management solution replacements

Replacing Your ITSM Tool? Synergy’s Kent Shiver Shares Essential Tips & Trends

August 24 , 2016 By Chris Dunn

EasyVista recently launched a custom replacement program for BMC Service Desk Express customers looking for a more viable ITSM solution. And that got us thinking about the trends influencing service management tool replacements, as well as the best practices organizations should use when making the switch. Kent Shiver, Director of IT Service Delivery at Synergy ITSM, is uniquely qualified to answer these questions. As a former BMC Software Premier Level... [Read More]

Deb Moses Talks Service Management Offices (SMOs) and CSI

VerisVisalign CEO Deborah Moses: Every Organization Needs a Service Management Office

June 7 , 2016 By Katie McKenna

This blog marks the kickoff of our brand new “View from the Top” series. This series will examine critical trends, challenges, and opportunities as seen through the eyes of leaders and experts in service management. Our inaugural post features an interview with Deborah Moses, Founder and CEO of VerisVisalign. In addition to being a knowledgeable and respected IT veteran, Moses is also an accomplished professional speaker and author of "Change... [Read More]

Service Management Software Axia FibreNet

How Axia Reaped Benefits from EasyVista Service Management on Day One

May 17 , 2016 By Katie McKenna

As a global provider of broadband services via state-of-the-art fibre optic networks, Axia is all about improving experience, boosting efficiency, and maximizing performance for its customers—EasyVista and Axia have a lot in common! When reorganizational changes crippled an aging HP solution, a division of resources and heightened inefficiencies made it clear that change was needed. Axia embraced this unique opportunity to strategically unify the entire IT team spanning all customer-focused... [Read More]

David's Bridal IT Service Management

David’s Bridal Goes Mobile-first with EasyVista Service Management

May 11 , 2016 By Sherry Macias

The 2016 wedding season is upon us, making it the perfect time to announce that David’s Bridal has selected EasyVista as its Service Management Solution Provider, joining a global community, 1,000+ strong, of EasyVista customers. Our mobile-first service management platform will help the retailer simplify and automate service delivery processes—for both employees and managers—via purposeful end user service apps. As the largest bridal retailer in the country, it’s no surprise... [Read More]

Mobile Service Management with The Martin Agency

The Martin Agency Boosts Service Delivery for Employees on the Go

May 10 , 2016 By Katie McKenna

Employees are on the move now more than ever. Mobile technology innovations mean that work is no longer limited between the four walls of an office or cubicle—and it hasn’t been that way for some time. In fact, IDC predicts that mobile workers will account for nearly three quarters (72.3%) of the total U.S. workforce by 2020. This trend towards mobility is escalating as employees are easily able to accomplish... [Read More]

Gartner IT Operations Stategies & Solutions Summit featuring ITSSM research

EasyVista Brings Mobile-first to the Gartner IT Operations Strategies & Solutions Summit

April 29 , 2016 By Katie McKenna

The Gartner IT Operations Strategies & Solutions Summit (May 10-12, 2016) is the premier place to examine emerging industry trends, develop impactful strategies, and network with the best in the world of IT Operations. The focus of this event is to Rethink IT Operations: Balancing Control, Agility, and Innovation and hot topics like mobility, bimodal IT, IoT, Shadow IT, and DevOps will be the center of discussion. Attendees will learn... [Read More]

Insights from HDI Conference 2016 on service management in the mobile age

Video: HDI16 Insights from the EasyVista Mobile-first Service Apps Lounge

April 25 , 2016 By Katie McKenna

If you follow us on social media, you know we had one heck of a busy week during the HDI 2016 Conference and Expo (April 12-15). Between heavy traffic at the Service Apps Lounge, hosting a super chill party at the ICE bar Orlando, raffling off Bluesmart carry-ons, and presenting a well-attended Solution Spotlight session on Service Delivery, we barely had a free moment! However, EasyVista VP of Sales, Evan... [Read More]

HDI16 service management conference

Get Mobile-first and Chill with EasyVista at HDI16

March 28 , 2016 By Katie McKenna

EasyVista has some majorly cool plans in the works for HDI16. We will be participating as a Platinum Sponsor at the HDI 2016 Conference & Expo in Orlando, Florida from April 12-14th. This year’s HDI conference boasts 2,400 IT support professionals, nine learning tracks, eighty content-rich sessions, five keynote speakers, and endless networking opportunities. HDI aims to provide the knowledge, resources, and contacts to inspire technical support professionals with renewed... [Read More]

Mobile-first embraced by Enterprise IT

Enterprises Welcome Mobile-first Service Management – EasyVista Soars

March 16 , 2016 By Katie McKenna

The mobile imperative movement is here and it’s only going to intensify. According to IDC predictions, mobile workers will account for nearly three quarters (72.3%) of the total US workforce by 2020. The growing usage of mobile devices coupled with rising expectations from users in the workplace means that mobile is no longer a secondary thought in Service Management; it’s a core and vital capability for business success. These trends... [Read More]