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EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

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5 Steps to Reduce Service Desk Call Volume

Our Value Depends On Our Customers' Success

Learn more about how EasyVista partners with your company to deliver on ITSM goals.

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EV Connect 2019

EasyVista's user conference took place on October 1-2, 2019 in Austin, Texas!

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We’re committed to providing resources that help you address all of your ITSM software needs.

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Transform Service.
Delight Customers.

ITSM and Self Help Software That Makes it Easy to Deliver Services to Employees and Customers

 

service-management-and-knowledge-management

The Right Software to Help You
Transform Service.

With EasyVista's intelligent service automation technologies, you can deliver exceptional customer-focused experiences, resulting in improved employee productivity, reduced operating costs, and increased customer satisfaction.

EasyVista IT Service Management Solution

Adaptable, Powerful & Smart Service Management Automation

EasyVista Service Manager

Service Manager is a proven ITSM software with the sophistication to support the most complex ITIL requirements — but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. 

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EV Self Help_Skype Flow-optimized

Intelligent Answers for
Employees and Customers

EasyVista Self Help

Self Help is an intelligent knowledge management platform that makes it easy to automate answers for employees and customers. This tool is an essential ingredient to powering chatbots, virtual agents, portals and other self-service channels.

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incident

ITSM Platform

Make IT Service Delivery Easy

Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics — all on a trusted cloud infrastructure.

Learn More About EasyVista Service Manager
micro-apps-technology

Micro Apps for ITSM

Power a Smarter Way to Work

Increase employee productivity by over 30% with intuitive, responsive micro apps designed for people, including self-service for employees and customers, dashboards for executives, and apps for IT staff. Each experience is built within minutes via a drag-and-drop app builder and ready-to-go templates, eliminating the need for complex coding.

Learn More About Service Apps Technology
Knowledge Management Self Service

Intelligent Knowledge Management

Empower Self-Service

Reduce service desk or contact center calls by 30% and improve employee and customer satisfaction with an intelligent knowledge management solution. Going beyond a traditional knowledge base, our self-help software uses dynamic decision trees that help your employees and customers find the answers they need. Self-help is a key ingredient for powering successful self-service, chatbots, and virtual agents.

Learn More About EasyVista Self Help
itsm best practices toolkit

ITSM Best Practices Toolkit

Ensure ITSM Success

Every EV customer gains no-cost access to our ITSM foundations toolkit to ensure implementation success. The toolkit provides standardized industry process templates, IT maturity assessments, project readiness surveys, access to ITIL training videos, and automated documentation – all to help build a pathway to success.

Learn More About EV Foundations


20+ Years of Service Transformation Innovation

1500+

Global Customers

6M+

Connected Users

50+

Countries Represented

8 years

Gartner MQ for ITSM

Our Clients

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