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Access the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools

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You make IT happen, we make IT easy.

50%

Reduction in IT Organization Costs

Reduce unplanned downtime and keep your team on track with Service Manager

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25%

Increase in Support
Agent Productivity

Resolve issues with minimal user interaction and zero downtime.

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20%

Fewer IT-Related Incidents and Problems

With AIOps, predict and prevent downtime to keep your team on track. Learn more

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70%

Reduction in Total
Time-to-Onboard

Keep your team in the know with intelligent knowledge management that helps them solve their own needs.

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FEATURED CLIENTS

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Optimize Costs without
Busting Your Budget

Optimize costs with a lower total cost of ownership (TCO) – all while reducing your IT spending and meeting KPIs with actionable insights. In other words: we can help you make IT cost-effective.

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Turn Your Customers into
Support Desk Fanatics

Your customers need their incidents and problems solved quickly. EasyVista can help with everything from lowering incident resolution time to predicting unplanned outages. Customer-centric IT makes for happier customers, which creates positive business outcomes.

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Be the Hero at Happy Hour
with your IT team

Let’s get real: Using outdated legacy tools is annoying for your service desk agents. Whether your goals are to embrace shift-left or are to attack the avalanche of tickets that are coming in, your team is stressing out. Show your team you care about them and their well-being by giving them the right tools to do their jobs. They invest their time in you, and we can help you invest in the right tools for them.

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Product Packages

Standard

For your Service Desk

IT Support

  • Incident Management
  • SLA Management
  • IT Asset Management
  • Reports & Dashboards

IT Self Service

  • IT Self-Service Portal
  • Request Fulfillment

Optional Modules +

IT Remote Support

  • Remote Control
  • Background System Management
  • Remote Session Notes Automation
  • Unattended Access

Endpoint Discovery

  • End Point Inventory
  • End Point Compliance
  • IT Process Automation

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

ITSM

  • Problem Management
  • Change Management

Professional

Combined ITSM and ITOM

IT Support

  • Remote Control
  • Background Systems Management
  • Problem Management
  • Remote Session Notes Automation
  • Unattended Access
  • Micro Apps
  • Project Management

IT Self-Service

  • Self Help Employees
  • Service Bots
  • Service Bots for MS Teams

IT Infrastructure

  • Change Management
  • Risk Assessment
  • Configuration Management
  • Availability Management
  • Continuity Management

Optional Modules +

Selfhelp Agent

  • Self Help for Support Agent

IT Strategy

  • Service Portfolio
  • Power BI Dashboard
  • IT Financial Management

AITSM

  • Knowledge Suggestions based on ML
  • Incident Automated Categorization based on ML

Endpoint Discovery

  • End Point Inventory
  • End Point Compliance
  • IT Process Automation

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

AIOps**

  • Threshold Recommendations
  • Quiet Night - Predictive Maintenance

Enterprise

Predictive Service Experience Management

Self Help Agent

  • Self Help for Support Agent

IT Strategy

  • Service Portofolio
  • Power BI Dashboards
  • IT Financial Management

AITSM

  • Knowledge Suggestions Based on ML
  • Incident Automated Categorization

Endpoint Discovery

  • End Point Discovery
  • End Point Compliance
  • IT Process Automation

Optional Modules +

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

AIOps**

  • Threshold Recommendations
  • Quite Night - Predictive Maintenance

Optional Modules +

IT Remote Support

  • Remote Control
  • Background System Management
  • Remote Session Notes Automation
  • Unattended Access

Endpoint Discovery

  • End Point Inventory
  • End Point Compliance
  • IT Process Automation

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

ITSM

  • Problem Management
  • Change Management

Optional Modules +

Selfhelp Agent

  • Self Help for Support Agent

IT Strategy

  • Service Portfolio
  • Power BI Dashboard
  • IT Financial Management

AITSM

  • Knowledge Suggestions based on ML
  • Incident Automated Categorization based on ML

Endpoint Discovery

  • End Point Inventory
  • End Point Compliance
  • IT Process Automation

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

AIOps**

  • Threshold Recommendations
  • Quiet Night - Predictive Maintenance

Optional Modules +

IT Monitoring

  • Monitoring
  • Network Change Discovery
  • Capacity Planning
  • Service Mapping
  • IT Health Status

AIOps**

  • Threshold Recommendations
  • Quite Night - Predictive Maintenance