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EV Service Manager

Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.

EV Self Help

Dramatically reduce requests and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.

DEMO EV SELF HELP

Try our interactive self-service portal for teleconferencing support!

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Transform Service.
Delight Customers.

ITSM and Self Help Software That Makes it Easy to Deliver Services to Employees and Customers

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2020 Gartner Magic Quadrant for IT Service Management Tools

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The Right Software to Help You
Transform Service.

With EasyVista's intelligent service automation technologies, you can deliver exceptional customer-focused experiences, resulting in improved employee productivity, reduced operating costs, and increased customer satisfaction.

EasyVista IT Service Management Solution

Adaptable, Powerful & Smart Service Management Automation

EasyVista Service Manager

Service Manager is a proven ITSM software with the sophistication to support the most complex ITIL requirements — but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. 

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Intelligent Answers for
Employees and Customers

EasyVista Self Help

Self Help is an intelligent knowledge management platform that makes it easy to automate answers for employees and customers. This tool is an essential ingredient to powering chatbots, virtual agents, portals and other self-service channels.

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ITSM Platform

Make IT Service Delivery Easy

Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics — all on a trusted cloud infrastructure.

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Micro Apps for ITSM

Power a Smarter Way to Work

Increase employee productivity by over 30% with intuitive, responsive micro apps designed for people, including self-service for employees and customers, dashboards for executives, and apps for IT staff. Each experience is built within minutes via a drag-and-drop app builder and ready-to-go templates, eliminating the need for complex coding.

Learn More About Service Apps Technology
Knowledge Management Self Service

Intelligent Knowledge Management

Empower Self-Service

Reduce service desk or contact center calls by 30% and improve employee and customer satisfaction with an intelligent knowledge management solution. Going beyond a traditional knowledge base, our self-help software uses dynamic decision trees that help your employees and customers find the answers they need. Self-help is a key ingredient for powering successful self-service, chatbots, and virtual agents.

Learn More About EasyVista Self Help
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Chatbots & Virtual Agents

Deliver Conversational AI

Build personalized experiences for every user through chatbots and virtual agents powered by knowledge and our built-in Natural Language Processing (NLP) engine. Deliver contextualized answers and guided support to help your users resolve issues and request services on their own.

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20+ Years of Service Transformation Innovation

1500+

Global Customers

6M+

Connected Users

50+

Countries Represented

9 years

Gartner MQ for ITSM

Our Clients

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