New IDC Research Study:
IT has an organizational opportunity to guide digital transformation through empowering employees, supporting agility, and managing IT as a business. With easy, ubiquitous service delivery, you can break free from the complexities that plague legacy ITSM software solutions.
Our solutions deliver the simplicity, agility, and mobility needed to make ITSM easy for enterprise users today.
Radically simplify and accelerate service creation, deployment, and support with our proven and integrated ITSM platform.
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Dramatically reduce service desk calls and increase user satisfaction by empowering users to solve their own issues with our innovative self-help solution.
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Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics — all on a trusted cloud infrastructure.
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Increase worker productivity by over 30% with intuitive, responsive portals for specific IT and business personas, including self-service for end users, dashboards for executives, and apps for IT staff. Each experience is built within minutes via a drag-and-drop app builder and ready-to-go templates, eliminating the need for complex coding.
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Lower Service Desk calls by 30% by implementing an efficient, web-based, self-help solution. Going beyond what a traditional knowledge base allows, our innovative solution uses dynamic decision trees to better engage users with interactive content, making it easier to navigate knowledge to find the answers they need.
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Leverage our broad ITSM experience, our everyday values, and our ITSM foundations toolkit to ensure ITSM success. We partner with you to help provide standardized industry processes, assess your IT maturity, train your staff, and build a roadmap to your success.
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Global Customers
Connected Users
Countries Represented
Gartner MQ for ITSM
