Thank you for your feedback, which has helped us make these improvements to EV Reach. We are committed to providing you with the best possible experience and look forward to continuing to improve our product.
Incident Management
Problem Management
Change Management
Request Fulfillment
Service Level Management
Knowledge Management
Service Asset and Configuration Management
Self-Service
IT Financial Management
Remote Support/Control
Background System Management
IT Process Automation
Incident Management Automation
Software Deployment
Cloud Service
Pricing
Free Trial
Deploy and Monitor
Alerts and Notifications
IT Health Status
Real-Time Dashboards
AIOps
Reports
Hypervision
Mobile App
Integrations
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EasyVista | May 02, 2023
The latest release includes a rebranding of EV Reach 11 and new inventory collection functionality with a simplified database deployment process. Additionally, a cloud service portal page has been added to display Reach Service auditing and registered devices. These updates will enhance the user experience and increase efficiency in managing Reach Services.
We’re excited to announce that Goverlan Reach has officially been rebranded as EasyVista Reach! This change brings us one step closer to complete harmony within the EasyVista Family. Along with this change, we’ve also given ourselves a fresh new coat of paint!
EV Reach now has the capability to automatically collect asset data from all of your workstations and servers! With the new inventory collection functionality, the EV Reach Agents will automatically report inventory data to the EV Reach Server on a frequency that is completely under your control.
This means that you can now easily keep track of all of your assets in one place without having to set up Process Automation Jobs.
Manage Inventory Data with EV Reach Server Global Policies.
For more information on Automatic Inventory Collection, see our User Guide!
This feature is only available to on premise customers. Coming to cloud customers soon!
EV Reach now has the capability to automatically collect asset data from all of your workstations and servers! With the new inventory collection functionality, the EV Reach Agents will automatically report inventory data to the EV
The simplified deployment process for the database also means that you can get started with this new feature without any hassle.
The Console Side database will now be deployed automatically with the EV Reach Server. EV Reach 11 Consoles can automatically be configured with the proper DB Settings upon installation.
For more information on upgrading from v10 to v11, see our Migration Guide!
We have created a cloud service portal page that displays Reach Service auditing and registered devices. These updates have been made to bring the features of the EV Reach Cloud Service to you.
Cloud Service Status Page
The Cloud Service Status page shows information about your Reach Service instance. View information such as instance DNS address, operational status and linked Console Licenses.
Linking Console Licenses
Linking console licenses will automatically configure your EV Reach Cloud Instance settings on any EV Reach Operator Console that is part of the linked license. See Assigning EV Reach Operator Console Licenses for more information.
Display Reach Service Security Audits
You can view and export your Reach Server Security Audits, such as Remote Actions, Remote Control Sessions, and System Login Events.
See Viewing EV Reach Audits for more information.
Display Reach Service Registered Devices
In the cloud service portal page, you can easily access a list of all devices that are registered to your EV Reach Service, along with their details.
See Viewing EV Reach Registered Devices for more information.
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support, and self-healing technologies. Leveraging the power of ITSM, Self-Help, AI, background systems management, and IT process automation, EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their service and support delivery. Today, EasyVista helps over 3,000+ enterprises around the world to accelerate digital transformation, empowering leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.