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EasyVista | February 13, 2024
Patch management is the process of testing and applying patches (also known as updates) to software systems via software code to the existing programs. The updates typically address vulnerabilities and bugs that, once fixed, improve the overall software system security and performance—critical for organizations to stay ahead of potential security threats. To reduce the risk of cybersecurity breaches within an IT infrastructure, regular and timely patching is essential.
Patch management and ITSM go hand-in-hand with each other. For ITSM teams, patch management is key to preventing digital meltdowns. By staying on top of updates, you will save yourself from future IT headaches (and, ultimately, make your life way easier). For security teams, consider who will be the first to hear when a security incident occurs? Oftentimes, it’s the IT help desk. ITSM is the front line of support and security for employees.
Keep reading this article to learn more about the importance of patch management in ITSM, the process of applying patches, and the best practices for patch management.
Patch management matters because it catches and fixes system vulnerabilities—reducing downtime and preventing hackers from accessing data. Without a centralized process for applying these changes to the IT infrastructure of a business, the security and performance of the business would be slower and less secure. Below is an example of the start to finish process for successful patch management within an IT department.
Effective patch management is crucial for maintaining the security and stability of IT systems. By following these patch management best practices below, organizations can set up a proactive patch management strategy to contribute to the overall security and reliability of their IT infrastructure.
In ITSM, a secure IT environment is foundational to protecting sensitive data.
Which is exactly why pairing patch management with automation software (check out EasyVista’s product) can lead to dramatic changes like improved configuration, reduced human errors, limited server downtime, and faster deployment time.
As someone who works in IT, you understand the importance of keeping your company’s data secure, in compliance, and updated. Which is why learning about the benefits of adding automation to your patch management process is even more pressing. You have the tools and resources available, here’s how you can begin to take advantage of them to get more out of your current (or new) ITSM tools. If you need help finding the right patch management automation tool, book your free demo call with one of EasyVista’s consultants!
EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support, and self-healing technologies. Leveraging the power of ITSM, Self-Help, AI, background systems management, and IT process automation, EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their service and support delivery. Today, EasyVista helps over 3,000+ enterprises around the world to accelerate digital transformation, empowering leaders to improve employee productivity, reduce operating costs, and increase employee and customer satisfaction across financial services, healthcare, education, manufacturing, and other industries.